Review360 beta testing

Hello, I was under the impression that a beta tester did not have to provide an email to make comments, and certainly not create an Articulate360 account. But I’ve had several users not be successful and it forces them to provide an email and input a password, which then says “The email address or password you entered is invalid. Please try again.” Some guidance would be much appreciated on this. Thank you in advance.

1 Reply
Leslie McKerchie

Hello Nik, and welcome to E-Learning Heroes. 😊

You are correct. By default, reviewers can add comments to Review 360 projects without an Articulate ID.

It sounds like one of two things may be happening:

  • Beta Tester does have an Articulate ID.
    • If their email address is tied to an Articulate ID and they aren't already signed in, they'll be prompted to enter their password.
  • Beta Tester chooses the option to Sign In to comment and, therefore, sees a password prompt vs. simply entering their email.

If you need me to look up any email addresses or dig in deeper, please send them to me privately here.