To work with different colleagues on a storyline project, I thought using Review, in order to ease the collaboration work between.
But the project is very confidential and I have to garantee to the client that the content won't be available somewhere on Internet.
So I was wondering how review is working in terms of security and confidentiality: Where are stored the files? Is it the cloud? Who can access the project? How is it secured? When we delete the project from Review, is it also deleted from the servers?
Thank you for all the details you could bring on the question.
Thank you for this page. I have already read it. It is a good start but it didn't answer all of my questions. For exemple, AWS Cloudfront is the server where the project are stored. Is there a space for each clients, or are all project stored at the same level?
I was exactly going to ask the same question :) Would you be so kind to paste here a reply from the support engineer when you know it? I would be very grateful.
I also had a short training in Articulate and there ,if I am not wrong and understood correctly, we were told that Review as not as secure as storing courses like Rise, etc.!
Hope there is a solution for secure collaboration.
Unfortunately I have no answer from the support. But, what I have understood from the page https://articulate.com/trust is that Articulate should ensure the confidentiallity and security, in every spaces on the cloud, Review included. Moreover, to ensure a higher security, I will use the password option.
Hey Jessica! I just wanted to follow up on your case. I didn't see one affiliated with the email we had for you, so I wanted to make sure we get you the answers you need!
If you'd like, you can submit your questions here. If you already did, can I grab your case number just to follow up?
You are right. I checked also in my mailbox and I cannot find anything. I probably had some internet issues the day I did it. So I have just created a new case. The number is # 01098458.
"Articulate 360 is a multi-tenant architecture - so all clients share a database and fileshare. Files are kept separate by association to the users Articulate ID (linked to a UID in the database) - The UID will subscribe, be assigned to a team seat.
As Jessica kindly has shared her answer, I have a question on the "Files are kept separate by association to the users Articulate ID":
Our clients would like that the links to the shared courses and the files , which are included as a downloadables, will have a meaningful filename. Currently, even if I upload a file with a meaningful name - after a client downloads it, it has a prefix like "AWERurewiWR". Similar with course links.
If our files are kept separate by users ID, could it be possible to keep our original filenames? I assume that files are hosted on your servers in subfolders structure, where their names cannot interfere with other users file names.
I submitted it as a feature request, but I wonder if it is planned to implement at all, so I can give a feedback to our clients.
I have a workaround for you regarding the Rise sharing links. The Rise share URL is meant for light sharing, but you can also export your course for web or LMS.
If you are hosting your content on your web server, you could always create a directory with the course name so that your link to share the course might look something like this:
http://yourserver.com/CourseName/index.html
In fact, if your server is configured properly, it will tell the browser that index.html is the default filename to open in every folder, so the URL would look even nicer as
http://yourserver.com/CourseName (no index.html needed).
I can't guarantee that you'll have that level of control over the URL you'd get from an LMS, were you to host your course there.
Anyway, I saw your feature request come through, so thanks for the ideas!
14 Replies
Hello Matthew,
Thank you for this page. I have already read it. It is a good start but it didn't answer all of my questions. For exemple, AWS Cloudfront is the server where the project are stored. Is there a space for each clients, or are all project stored at the same level?
Hello Jessica - It may be best to work directly with a support engineer to get your questions addressed properly.
Hello,
I thank you for your answers. OK, in this case, I will ask to the Support team.
Hi there Jessica! Be sure to let us know your case number if you decide to open a case. I'll be sure to follow along with you!
Dear Jessica,
I was exactly going to ask the same question :) Would you be so kind to paste here a reply from the support engineer when you know it? I would be very grateful.
I also had a short training in Articulate and there ,if I am not wrong and understood correctly, we were told that Review as not as secure as storing courses like Rise, etc.!
Hope there is a solution for secure collaboration.
Hello Irina,
Unfortunately I have no answer from the support. But, what I have understood from the page https://articulate.com/trust is that Articulate should ensure the confidentiallity and security, in every spaces on the cloud, Review included. Moreover, to ensure a higher security, I will use the password option.
Of course, if I have an answer, I share!
Dear Jessica,
Thank you very much for sharing!
Password sounds like a good option!
Hey Jessica! I just wanted to follow up on your case. I didn't see one affiliated with the email we had for you, so I wanted to make sure we get you the answers you need!
If you'd like, you can submit your questions here. If you already did, can I grab your case number just to follow up?
Thanks!
Hello Crystal,
You are right. I checked also in my mailbox and I cannot find anything. I probably had some internet issues the day I did it. So I have just created a new case. The number is # 01098458.
Thank you for the follow up.
Thanks for letting us know Jessica. Looks like your questions have been escalated to the correct team and you should be hearing from someone soon.
Hello all,
Here is the answer of the support:
"Articulate 360 is a multi-tenant architecture - so all clients share a database and fileshare. Files are kept separate by association to the users Articulate ID (linked to a UID in the database) - The UID will subscribe, be assigned to a team seat.
The Trust Center article referenced earlier ( https://urldefense.proofpoint.com/v2/url?u=https-3A__articulate.com_trust-23vendor-2Drisk-2Dmanagement-2Dprogram&d=DwIFAw&c=cxWN2QSDopt5SklNfbjIjg&r=I-3ETDM1W2wvUqhK27Twz0eGKVC04PkxtOFKkX-TknY&m=fN56fRQCsQV8mJQIEUHazcVSzExUCk9sa2TMgBAEFgM&s=a4Lx1UOtbAQicT9tu-px8Mz4T_4UH0nz9tyU9NyPwEc&e= ) talks about this and links to the security information provided by our third-party providers."
I hope it helps you too.
Dear Crystal,
As Jessica kindly has shared her answer, I have a question on the "Files are kept separate by association to the users Articulate ID":
Our clients would like that the links to the shared courses and the files , which are included as a downloadables, will have a meaningful filename. Currently, even if I upload a file with a meaningful name - after a client downloads it, it has a prefix like "AWERurewiWR". Similar with course links.
If our files are kept separate by users ID, could it be possible to keep our original filenames? I assume that files are hosted on your servers in subfolders structure, where their names cannot interfere with other users file names.
I submitted it as a feature request, but I wonder if it is planned to implement at all, so I can give a feedback to our clients.
Many thanks!
Hey Irina!
I have a workaround for you regarding the Rise sharing links. The Rise share URL is meant for light sharing, but you can also export your course for web or LMS.
If you are hosting your content on your web server, you could always create a directory with the course name so that your link to share the course might look something like this:
http://yourserver.com/CourseName/index.htmlIn fact, if your server is configured properly, it will tell the browser that index.html is the default filename to open in every folder, so the URL would look even nicer as
http://yourserver.com/CourseName(no index.html needed).I can't guarantee that you'll have that level of control over the URL you'd get from an LMS, were you to host your course there.
Anyway, I saw your feature request come through, so thanks for the ideas!
Dear Crystal,
Thank you very much! That would work perfectly for courses to be copied on our servers.
I like the concept of light sharing prior to more effort-consuming exporting and uploading process.
Many thanks
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