Slide getting stuck in Articulate Review

Hi Teresa,

Thanks for sharing the link. I saw the same behavior when testing it on Chrome ver 64. It looks like you published this version 5 days ago and I also went back to one of your earlier versions where it did work correctly. 

I'd want to see your .story file to test this by uploading to my own Review account and/or testing in SCORM Cloud. (You could also try SCORM Cloud out yourself if you're not ready to upload to your LMS). 

Let me know if you're able to share the .story file here and I can take a look! 

HI Ashley,

I am just tweaking some tab orders this afternoon and going to resave and upload again to Review to see if it was a glitch that worked itself out, I will update you fingers crossed it is an odd glitch, and then if not I will upload the course here for you.  Thanks for your response.

HI Ashley,

Well, I uploaded it again into Review and it looks like it is working, any ideas of what could have happened?  Do you mind testing it same link to see if it works for you now, should be a green checkmark when you go back to the main section after seeing all slides in one area....

Glad it was a glitch....at least I hope that is all it is...

Hi Teresa,

Looks like you fixed it! I visited the first two sections of your course, and I didn't get stuck anywhere along the way.

Best of luck on the rest of your project, and be sure to reach out if you run into any more roadblocks. Crossing my fingers that it's smooth sailing from here on out!

Oh that is great, and I think it is okay, I wonder why the glitch, I just did a republish, but glad it is okay now ;)  Did you learn something new :) LOL!

I sure did! That's one of the many reasons I enjoy getting to review customer files...I learn all kinds of new things everyday! 😉

I am also having a reviewer experience a stuck slide with the loading animation just turning on the centre of the page. The person was able to only post four review comments before they became stuck. When I looked at the feedback using the Review dashboard I could see their text review comments however there wasn't any screenshot of the slide just some XML code saying 'Access Denied' (please see images) I asked the person to use Chrome to do the review as IE is causing style issues when playing the Storyline file. I am able to view and make comments OK in Chrome. I have asked another person to review and I am awaiting their response. Each of the four comment xml have different  codes associated with them, I can also provide the other 3 if required. Thanks Gerry

Hi Gerry,

Thanks for reaching out here and for also opening a support case! I can see you're already working with Vevette, and she recently sent you information that should help your reviewers when they encounter this error. Let us know if you have any questions about her email!

Hi Gerry,

Just a note:  Replying via email will include your signature. You can edit out your contact information from your post if you'd like!  

Hi Team, 

I thought I'd chime in with another solution if someone reads this and doesn't have text variables. I had this exact issue this morning and had to find another solution. 

Solution being that you want to rebuild the slide your currently on and the one after. So if you're currently on slide 1.3 and it gives you the loader icon and prevents you getting to 1.4, you will need to rebuild 1.3 AND 1.4. I also cleared my cache for good measure. 

For me this worked. Hope this helps someone!