I'm having issues publishing courses to Articulate Review via Storyline. While the course is publishing, I get a popup that says "There was an error publishing your course to Articulate 360. Please check your internet connection and try again." My internet connection is fine and I've tried over multiple days with no luck.
Thanks for reaching out and letting us know that you're running into a similar issue.
Were you able to take a look at the troubleshooting document Alyssa shared above? That outlines some of the common reason you may run into trouble publishing to Review 360.
I can't publish to Review 360 either. It used to work fine for me, but since the latest update, last week, I now get the error "There was an error publishing your course to Review 360. Please check your internet connection and try again." Nothing wrong with my internet connection.
If it's happening in any/all files, you should conduct a repair of your software.
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
I am trying to publish a small Storyline project to Review 360. On the first attempt, I received an error message telling me to check my connection and try again. But the option for Review 360 is no longer there.
I have tested this with other projects and I the same thing happens. I am using my home Wifi, which is powerful/fast enough to allow streaming on multiple devices at once without any issues. And since it's my home Wifi, there wouldn't be any firewall systems that would be blocking this.
I've been running into a similar issue for 2 days now and I can't publish my course with my stakeholders to review it. any solutions? I tried all the recommendations here, nothing works with me.
Thanks for contacting us and sharing that you're running into a similar issue.
Were you able to publish successfully to Review 360 previously?
Is this happening with any project or a specific one?
You mentioned that you've tried all of the recommendations, so with your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Hi there. I am also receiving the error message referenced in this thread and then another message stating course has been published to Review successfully, which it has not.
I just published another course to Review this morning without issue so I'm wondering if there is something within the course. Any help would be appreciated, thanks!
Thanks for reaching out, and I'm sorry to hear you're facing a similar issue. Great call on starting a support case, and I see my teammate Renato has responded with a recommendation. Feel free to try out his suggestion and let us know if that does the trick!
I'm sorry to hear that you're receiving an error message when trying to publish a course to Review 360. I'd like to ask a few clarifying questions to help me troubleshoot.
What is the error message you are receiving?
Is this issue specific to one file?
Have you reviewed this article with possible reasons and solutions?
If the above solutions do not work, please reach out to our Support Engineers so we can investigate this further!
Same. My internet is fast, and I don't use a firewall. Files are just not uploading. I gave it a few days to see if maybe the network was slow, and I re-installed the software- nothing. I can't get my stories onto Review.
I'm sorry to hear that you're experiencing an issue with publishing to Review 360! I see that you’ve reached out to our Support Engineers and are working with my teammate, Lejan. You’re in great hands! We’ll continue the conversation in your support case.
Hi everyone, this is still happening unfortunately. There seems to be something happening as the updates won't function, I can't access the full template suite and now can't upload to review. I have tried creating a new version by importing and can't share our content for IP reasons :( My project is stalled now - any advice? Thanks
23 Replies
I just started having the same problem. Here is a screen shot of the error.
I have saved my course, shut down the program, shut down my computer and restarted to no avail.
The process gets all the way to "Uploading Course" then stops.
I found a potential solution.
Go to your temp folder and delete the temp files. This seemed to fix the problem for me,
I'm glad to hear you found a solution, Mark! Thanks for letting us know. 😊
I tried the same thing but no luck for me.
Hey Brad! There are some scenarios where you may see an error when publishing to Articulate 360. Check out this article for details and solutions. Let me know if that helps you!
That did it. Thanks for the help!
This post was removed by the author
I've been running into a similar issue. Which temp folder are you referring to?
Hello Melissa and welcome to E-Learning Heroes :)
Thanks for reaching out and letting us know that you're running into a similar issue.
Were you able to take a look at the troubleshooting document Alyssa shared above? That outlines some of the common reason you may run into trouble publishing to Review 360.
Hi,
I can't publish to Review 360 either. It used to work fine for me, but since the latest update, last week, I now get the error "There was an error publishing your course to Review 360. Please check your internet connection and try again." Nothing wrong with my internet connection.
Help please.....
Hi Michael and welcome to E-Learning Heroes :)
Thanks for letting us know that you're running into an issue as well.
Curious if the issue happens in any course you are working on or just this particular one?
If you cannot re-create the issue in a new course, I would advise to import the file into a new one and proceed.
If it's happening in any/all files, you should conduct a repair of your software.
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Hi Leslie,
For some reason this morning it is now working. I was able to upload the course to Review. Thanks for getting back with me though. :)
Glad to hear it, Michael. Thanks for the update.
I am trying to publish a small Storyline project to Review 360. On the first attempt, I received an error message telling me to check my connection and try again. But the option for Review 360 is no longer there.
I have tested this with other projects and I the same thing happens. I am using my home Wifi, which is powerful/fast enough to allow streaming on multiple devices at once without any issues. And since it's my home Wifi, there wouldn't be any firewall systems that would be blocking this.
Please help.
Hi there, Cameo. Let's try a few tactics, and if they don't work, you have access to priority support here.
Let us know how you make out!
I've been running into a similar issue for 2 days now and I can't publish my course with my stakeholders to review it. any solutions? I tried all the recommendations here, nothing works with me.
Hello Heba,
Thanks for contacting us and sharing that you're running into a similar issue.
You mentioned that you've tried all of the recommendations, so with your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Hi there. I am also receiving the error message referenced in this thread and then another message stating course has been published to Review successfully, which it has not.
I just published another course to Review this morning without issue so I'm wondering if there is something within the course. Any help would be appreciated, thanks!
Hello Kim,
Thanks for reaching out, and I'm sorry to hear you're facing a similar issue. Great call on starting a support case, and I see my teammate Renato has responded with a recommendation. Feel free to try out his suggestion and let us know if that does the trick!
Hi, I've tried all your suggestions but still getting the error message. Has anyone in Support looked into why this is occurring?
Hi Mark,
I'm sorry to hear that you're receiving an error message when trying to publish a course to Review 360. I'd like to ask a few clarifying questions to help me troubleshoot.
If the above solutions do not work, please reach out to our Support Engineers so we can investigate this further!
Same. My internet is fast, and I don't use a firewall. Files are just not uploading. I gave it a few days to see if maybe the network was slow, and I re-installed the software- nothing. I can't get my stories onto Review.
Hi Luis,
I'm sorry to hear that you're experiencing an issue with publishing to Review 360! I see that you’ve reached out to our Support Engineers and are working with my teammate, Lejan. You’re in great hands! We’ll continue the conversation in your support case.
Hi everyone, this is still happening unfortunately. There seems to be something happening as the updates won't function, I can't access the full template suite and now can't upload to review. I have tried creating a new version by importing and can't share our content for IP reasons :( My project is stalled now - any advice? Thanks