Tempshare not working?

Aug 02, 2018

Hi I am wondering if Tempshare still works?

 

I am trying to upload a file to it but it just keeps saying "Sorry, we were unable to publish this file.". I have tried in Chrome and I.E.

Any help?

Cheers

Kate

9 Replies
Alyssa Gomez

Hi Jonathan,

As long as you published the Storyline 3 file for Web with HTML5/Flash Fallback, you should't have any issues uploading that project to Tempshare. 

If you're still getting stuck, would you mind sending me the published output file so I can try it from my side? You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

Katie Riggio

Welcome, Kimberly. So sorry you're hitting this snag!

I took a peek at Vicki's case where changing Storyline 360's course player setting from the modern to the classic player resolved the issue.

The steps you took are spot-on, so smart move to open a support case! I see my teammate, Jose, is working with you one-on-one to figure out what may be going on. Be sure to let us know if adjusting your network settings resolves the issue! 

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