I and others are having the same problem with many files. Format is HTML5 with Flash fallback with Storyline 3. Tried in both Internet Exployer and Microsoft Edge and it just states "Sorry, we were unable to publish this file." in a red header.
As long as you published the Storyline 3 file for Web with HTML5/Flash Fallback, you should't have any issues uploading that project to Tempshare.
If you're still getting stuck, would you mind sending me the published output file so I can try it from my side? You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Welcome, Kimberly. So sorry you're hitting this snag!
I took a peek at Vicki's case where changing Storyline 360's course player setting from the modern to the classic player resolved the issue.
The steps you took are spot-on, so smart move to open a support case! I see my teammate, Jose, is working with you one-on-one to figure out what may be going on. Be sure to let us know if adjusting your network settings resolves the issue!
hello, i no longer have the original storyline file to use Review 360, just the folder output from Storyline 2. I was unable to zip and publish on Tempshare but I want to share this demo with a client. Can someone help?
9 Replies
Hi Kate,
Are you publishing courses for HTML5 only? Tempshare needs to have Flash included in the output, so you could use HTML5 first, Flash fallback.
If you're using Storyline 360, you could also look at publishing to Review as that's a bit easier!
I and others are having the same problem with many files. Format is HTML5 with Flash fallback with Storyline 3. Tried in both Internet Exployer and Microsoft Edge and it just states "Sorry, we were unable to publish this file." in a red header.
Hi Jonathan,
As long as you published the Storyline 3 file for Web with HTML5/Flash Fallback, you should't have any issues uploading that project to Tempshare.
If you're still getting stuck, would you mind sending me the published output file so I can try it from my side? You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Hi Alyssa,
I'm having the same problem. Can I send mine through to you?
Thanks
Vicki
Hi Vicki,
Thanks, it looks like our team received your support case so they'll be in touch as soon as they've been able to test it out!
What was the outcome of this problem? I too cannot use Articulate Tempshare anymore, and I am using the HTML5 with Flash fallback publishing option.
Welcome, Kimberly. So sorry you're hitting this snag!
I took a peek at Vicki's case where changing Storyline 360's course player setting from the modern to the classic player resolved the issue.
The steps you took are spot-on, so smart move to open a support case! I see my teammate, Jose, is working with you one-on-one to figure out what may be going on. Be sure to let us know if adjusting your network settings resolves the issue!
hello, i no longer have the original storyline file to use Review 360, just the folder output from Storyline 2. I was unable to zip and publish on Tempshare but I want to share this demo with a client. Can someone help?
Hi mj,
I'm happy to lend a hand!
Would you mind sharing the output you have? It'll help us get a clear picture so we can look at the next best steps. You can either:
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