My URLs do not work, when being previewed in Review360. I'm attaching an error message, which my client get when clicking on hyperlink in Review360. The hyperlink points to PDF file which is store in clients intranet. Am I doing something wrong and need to change some set-up in my storyline file or this is something related to Review360? Can this error occur because of PDF file? Will the links work in production?
Thanks for reaching out, and great call to start a support case! I see my teammate, Ronaziel, has reviewed your file and offered some suggestions for updating your hyperlinks!
If this occurs again or if you run into any further issues, feel free to reach out to our support team anytime at articulatecase.com!
Hi Ren, I'm sorry, maybe I don't understand something, you wrote that Ronaziel offered some suggestions. Where can I see those suggestions, as I only see your response :)
I apologize for the confusion, Agne. It looks like that was a previous case and not the same issue that you've shared with us here.
You mention that the hyperlink goes to an intranet link.
Is this location accessible by your client or is there a login required?
Can you access the pdf directly when using the link you've added to your Storyline course?
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
3 Replies
Hi Agne,
Thanks for reaching out, and great call to start a support case! I see my teammate, Ronaziel, has reviewed your file and offered some suggestions for updating your hyperlinks!
If this occurs again or if you run into any further issues, feel free to reach out to our support team anytime at articulatecase.com!
Hi Ren, I'm sorry, maybe I don't understand something, you wrote that Ronaziel offered some suggestions. Where can I see those suggestions, as I only see your response :)
I apologize for the confusion, Agne. It looks like that was a previous case and not the same issue that you've shared with us here.
You mention that the hyperlink goes to an intranet link.
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.