The video upload to Articulate Review is extremely slow (always not currently) .
I have done this many different days and it is always the same. A video with a size of approx. 200mb takes about half an hour.
I have a 60mbit upload rate.
Uploading the same videos to a different streaming portal (at the same time) is done in less than a minute, so I guess it is not the problem of my internet speed.
Are they videos you're uploading from Peek, or are you doing the manual upload to Articulate Review?
I didn't have any videos that larger and my upload speed hovers around 6 mbps (my download is at 65 though!) , so I had a colleague who had uploaded a 242 MB .mp4 video file and he shared it took 80 seconds to upload, and an additional 60 seconds to process, using a 12 Mbps upload connection. I wonder if you're also using a different file format such as a .mov or .wmv file, as that conversion could be adding to our upload/processing time?
3 Replies
Hi Christoph,
Are they videos you're uploading from Peek, or are you doing the manual upload to Articulate Review?
I didn't have any videos that larger and my upload speed hovers around 6 mbps (my download is at 65 though!) , so I had a colleague who had uploaded a 242 MB .mp4 video file and he shared it took 80 seconds to upload, and an additional 60 seconds to process, using a 12 Mbps upload connection. I wonder if you're also using a different file format such as a .mov or .wmv file, as that conversion could be adding to our upload/processing time?
I have choosen manual upload. All files are mp4.
The process after upload is ok and does not take that long. But the upload itself does.
Hi Christoph,
Could you get us a copy of that video? It's likely too large for our forums upload, but can you send it to our Support Engineers?
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