Videos Exported from Review
This is going to be confusing. I have 5 videos that I have placed in Review and then export as SCORM. I upload these SCORM packages to my FTP and then insert the courses into my LMS. If my users are on my employer's network (in-store or on their secured WiFi) the videos play fine in IE 11. If the user signs in using their own WiFi - no employer network connection, the video doesn't play, but gives an error that says "The media could not be loaded, either because the server or network failed or because the format is not supported."
The videos open fine in Chrome, Firefox, and Edge regardless of what network we are on, but our company only allows our Regional Managers to open in IE....
My IT department says they can't fix this, that it is my LMS, my LMS support says it may be my authoring tool. I can't figure this out.