Forum Discussion

DebraHolcomb-c1's avatar
DebraHolcomb-c1
Community Member
4 years ago

Why does it take five to nine tries before the thumbnail shows up in Review?

Hi,

I find that it typically takes five-nine tries to upload a 360 file to Review before the thumbnail shows up or the file updates. Why is this? It gets frustrating uploading and checking for the file half a dozen times. With today's bandwidth availability... this shouldn't be happening.

 

Thanks

Review 360
  • MariaCS's avatar
    MariaCS
    Staff
    4 years ago

    Hi, Debra.

    Thank you for reaching out!

    I'm sorry to hear you're experiencing issues when uploading your file to Review 360! I went ahead and opened a case with our support engineers on your behalf. You should hear from our team via e-mail soon. 

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