Hi, I have created a number of courses with video content followed by a quiz, I have around 2.5 hours of video. I have exported as a scorm file and uploaded to a moodle LMS. If I come out of the course or lose access to the internet I need to restart from the beginning. I am trying to establish, is this a Rise issue, or a Moodle issue? Any thoughts and a solution greatly appreciated? Cheers
If you are accessing a course through Moodle and lose your internet connection while the course is in progress, the data of the current session cannot be sent to Moodle and therefore no progress data is recorded.
This is a Moodle issue and it is behaving normally in the event that the internet connection is lost. There is no solution.
Hi Karl - Thank you for your feedback, what about if the learner stops the course, logs out and logs back in, the same issue is occuring, the course starts from the beginning? Is this normal or a setting in Rise / Moodle? cheers
When a Rise 360 course is hosted in an LMS, learners can exit and resume with their progress intact. The course will automatically pick up at the beginning of the last lesson or quiz where they left off.
If that's not happening in Moodle, I would recommend reaching out to your LMS administrator for next steps. There may be a setting in Moodle that needs to be enabled.
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If you are accessing a course through Moodle and lose your internet connection while the course is in progress, the data of the current session cannot be sent to Moodle and therefore no progress data is recorded.
This is a Moodle issue and it is behaving normally in the event that the internet connection is lost. There is no solution.
Hi Karl - Thank you for your feedback, what about if the learner stops the course, logs out and logs back in, the same issue is occuring, the course starts from the beginning? Is this normal or a setting in Rise / Moodle? cheers
Hi Ayrtam,
When a Rise 360 course is hosted in an LMS, learners can exit and resume with their progress intact. The course will automatically pick up at the beginning of the last lesson or quiz where they left off.
If that's not happening in Moodle, I would recommend reaching out to your LMS administrator for next steps. There may be a setting in Moodle that needs to be enabled.
Thanks Alyssa - I will do that - cheers
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