Add Logo and Cover Photo Feb 27, 2018 By Theresa Hamburger Hi, I want to add a Logo and a Cover Photo. But it says "Please verify the file type is an image and try again." What do I need to do?
Jules Guillot 6 years ago02/27/18 at 10:34 am (UTC) Hi there Theresa, Can you tell us what type of image your are trying to put? (JPEG, PNG...) Or can you upload the image here so I can check on my Rise?
Leslie McKerchie Staff 6 years ago02/28/18 at 5:29 pm (UTC) Hi Theresa! Looks like Jules has popped in to help you out here and I agree, it'd be great to see what may be the culprit here.
Christiane Knutzen 6 years ago04/06/18 at 8:58 am (UTC) I have the very same Problem, and I tried both jpeg and png. I also tried different image sizes. Now I have given up. I would be glad if someone could help us out here ^^
Christiane Knutzen 6 years ago04/06/18 at 12:40 pm (UTC) short add: I found a solution. The browser version I was working with, was to old. That caused many problems XD
Leslie McKerchie Staff 6 years ago04/09/18 at 3:41 pm (UTC) I appreciate you popping back in with an update Christiane. Sounds like you're good to go now, but be sure to let us know if we can help you with anything further.
5 Replies
Hi there Theresa,
Can you tell us what type of image your are trying to put? (JPEG, PNG...)
Or can you upload the image here so I can check on my Rise?
Hi Theresa! Looks like Jules has popped in to help you out here and I agree, it'd be great to see what may be the culprit here.
I have the very same Problem, and I tried both jpeg and png. I also tried different image sizes. Now I have given up. I would be glad if someone could help us out here ^^
short add:
I found a solution. The browser version I was working with, was to old. That caused many problems XD
I appreciate you popping back in with an update Christiane.
Sounds like you're good to go now, but be sure to let us know if we can help you with anything further.
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