When I first added the Storyline content, they looked fine. But, when I edited two of the three files and replaced them in Rise, they wind up with a scroll bar on the right that wasn't there previously. All three were created from the same player in Storyline. Same result in different browser, so that's not the issue. I tried deleting it and then re-adding a newer published version with the same result. Any help on this would be most appreciated.
Attached are two pictures -- one without the scrollbar and one with it. The second was created in Storyline from the first one. When I originally created them, they were fine. When I edited the second and replaced it in Rise, I got the scrollbar.
Thanks for responding. I'm using Firefox. When I did the training, we discovered that certain things didn't work with IE, so I've using Firefox ever since for Rise. I did try using IE for this, but had the same result.
No, there is no video in the Storyline file -- just text and images.
And sure, I'm happy to share it with you. Also, I'm attaching another image. The top one was saved as from the original to another SL file with only text and image changes. I created two additional story files from the original and when I imported them, they had the same scrollbar. I'm attaching the updated Story file.
Hi there Fred! Thanks for sharing your file with me. I saw the same problem when I tested your file in a Storyline Block in Firefox. The good news is, this doesn't happen in Chrome. Also, like you already mentioned, this only happens when you use the Modern Player.
Our team is taking a closer look at this to find out what could be causing the issue. As soon as we have a fix in place, we'll let you know!
Hey Fred. I'm excited to let you know that we just released update 23 for Storyline 360! It includes new features and fixes - check them all out here.
We fixed some modern player issues, including blank space below slides that resulted in unnecessary scroll bars and dark rectangles at the bottom when your course is included in a block in Rise.
Here’s how you can update Storyline 360 to take advantage of everything the latest release has to offer. Let me know how you make out!
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Attached are two pictures -- one without the scrollbar and one with it. The second was created in Storyline from the first one. When I originally created them, they were fine. When I edited the second and replaced it in Rise, I got the scrollbar.
Thanks for any ideas to fix it.
Hi there Fred! That's certainly curious, and I'm happy to help you sort this out. Can you help me with a few more details?
Hi Alyssa,
Thanks for responding. I'm using Firefox. When I did the training, we discovered that certain things didn't work with IE, so I've using Firefox ever since for Rise. I did try using IE for this, but had the same result.
No, there is no video in the Storyline file -- just text and images.
And sure, I'm happy to share it with you. Also, I'm attaching another image. The top one was saved as from the original to another SL file with only text and image changes. I created two additional story files from the original and when I imported them, they had the same scrollbar. I'm attaching the updated Story file.
Thanks so much for assisting me on this.
Fred
P.S. I didn't make any changes to the player or slide properties.
Hi Alyssa -- FYI -- I just saved a test of my SL using the Classic Player and did not get the scrollbar.
Hi there Fred! Thanks for sharing your file with me. I saw the same problem when I tested your file in a Storyline Block in Firefox. The good news is, this doesn't happen in Chrome. Also, like you already mentioned, this only happens when you use the Modern Player.
Our team is taking a closer look at this to find out what could be causing the issue. As soon as we have a fix in place, we'll let you know!
Thank you Alyssa. That helps. I look forward to hearing if it's fixed for the other browsers. You've been very helpful and I appreciate it.
P.S. Hopefully it can be resolve shortly since most users here open either in IE or Firefox.
I completely understand, Fred. I'll be sure to keep you posted as we make progress towards a fix.
Thank you!!
Hey Fred. I'm excited to let you know that we just released update 23 for Storyline 360! It includes new features and fixes - check them all out here.
We fixed some modern player issues, including blank space below slides that resulted in unnecessary scroll bars and dark rectangles at the bottom when your course is included in a block in Rise.
Here’s how you can update Storyline 360 to take advantage of everything the latest release has to offer. Let me know how you make out!
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