I'm having an issue with 1 Storyline course I have been trying to add to a Rise course. It just says "processing course..." with the spinning circle. I let it run all day and overnight.
I have added other SL courses to this Rise course with no issues, and had also added an earlier version of the Storyline course to the Rise course without a problem. The only thing I did was swap out an image in the earlier version.
Hi Scott! So sorry to hear that your file is still stuck at "processing course" and won't finish. Have you tried clearing your cache and restarting your browser and then try again?
If it is still happening after clearing your cache and restarting your browser, please share your Storyline file and RIse course with us by opening a case here so that one of our technical support engineers can take a look at it.
3 Replies
Hi Scott,
Just Cancel and redo.
Hi Karl,
I've tried cancelling, rebooting, resaving, everything. No luck. Can't figure it out. Rebuilding the SL from scratch to see if that works
Hi Scott! So sorry to hear that your file is still stuck at "processing course" and won't finish. Have you tried clearing your cache and restarting your browser and then try again?
If it is still happening after clearing your cache and restarting your browser, please share your Storyline file and RIse course with us by opening a case here so that one of our technical support engineers can take a look at it.