Animated Text Not Functioning Properly in Web Courses

Hi Tamara!

Thank you for sharing those course links. I can see that the block entrance animation isn't working quite right.

Have you tested the Share link for those courses? Does the same problem happen there? 

Hi Alyssa, thanks for your quick response.

So, can you clarify, is the animated text the same thing as the block
entrance?

And, to clarify on my end, everything works fine in Rise, before we export
it to our website (community.citizensclimate.org).

But yes, the share link also works fine.

Tamara

Hi Tamara,

Yes, the animated text is called "block entrance animations." 

Since the animations are working correctly in the Share link, it sounds like the issue may be related to your website.

Can you tell me your process for getting the Rise 360 content into your website? Do you follow these steps? 

• Export Web Only Output

Yep, we do. I can get you additional details if you need it. we use an FTP
protocol.

Hi there, Tamara. Thanks for confirming. I can see using Chrome's developer tools that the animation should be enabled on your content. I tested my own sample web output from today using Chrome Version 83.0.4103.97, and the block entrance animations worked as expected.

Since your website is built on Personify, can you check with their support for reasons why the content you're hosting isn't animating as designed?

Hi crystal,

Thanks for your reply.

Can you clarify what you mean by "I tested my own sample web output from
today using Chrome Version 83.0.4103.97". Do you mean you exported our
course to another web page and it worked?

Thanks!
Tamara

Sure thing - sorry I wasn't clear. Using a sample course of my own, I exported a web package and tested with Chrome. I'm happy to test with your output as well! You can share it here as a zipped attachment to your reply, or send it to our team privately using this link.

If the animations from your output work on another web page, it will further point to the Personify settings as a possible clue.

Thanks Crystal. I'm wondering if the problem is being caused by the double scroll feature in Personify...window within a window or frame within a window, causing somewhat of a lag scroll. But I'd love for you to test this elsewhere as well. Thank you!

No problem! I added your courses to our test server, and the animations worked. Here's a link that you can test (it will expire after 60 days).