Articulate Rise Not Loading

Apr 15, 2021

Hello! Articulate Rise has been struggling to load for me all day. When it did load, I'd be in a course for a minute or two before I got the 'Your session has timed out' screen. Now it's stuck on course loading indefinitely, it seems.

I've checked my Internet speed and it's great, no problems with any other cloud-based software or websites, and no problems reported on Articulates Status page.

Can anyone help?

27 Replies
Crystal Horn

Hi there, Kristen. Just following up. If you're still having trouble creating a new course, try these steps:

  • open Rise 360 in another supported browser (Edge, Chrome, Safari, Firefox)
  • try a private browsing window
  • clear your browsing history
  • restart your machine

If that doesn't work, please let us know by starting a case here!

Steven Benassi

Hi Everyone!

So sorry to hear you've run into this snag with Rise 360 content not loading! We are currently tracking a partial outage that has been affecting some Rise 360 users.

In the meantime, as a workaround, please try clearing the cache from your browser. We suggest clearing the cache from the last hour first, or the last twenty-four hours if the issue still persists.

Thank you for your patience while we look into this issue!