Articulate Rise : Video Publish issue

Hi Ajay,

I am sorry to hear about your video. Once you export the course, are you uploading it to an LMS or Web server? Are you accessing the course from an LMS or web server? Does the issue happen to other videos as well? Does your video's file name have special characters in it?

I'm having the same issues. Publishing for web and trying to play locally in latest build of Chrome. I've unzipped it on my desktop, confirmed the names weren't too long while unzipping, and then playing the index.html file. I get to the video and get that error.
I renamed the video to just be ESR.mp4 so characters/spacing wouldn't be an issue.

Videos that HAD been working are now no longer working. The 2019 course that we published in Rise the same way, with the same video files works fine, 2020 does not.

Thanks.

EDIT:
Also have tested in Firefox, IE, and Edge with same results.

Hi everyone! We're having a look at an issue with our output playing videos when launched locally. I'm sorry for the trouble.

In the meantime, here's a workaround for those of you familiar with opening your exports and adjusting a little code:

• Extract the contents of the export file
• Edit the file main.bundle.js using Notepad.
• Search for this exact text, including the comma: crossOrigin:"anonymous",
• Delete this text from the file and save. 

If you need some help with those steps, please open a case with us and privately share your zipped export file by clicking here.

Awesome. I'll give it a shot. Assuming it's on the ol' update list?

Thanks!

I am experiencing the same issue as Ajay. I have not uploaded the training into the LMS yet and I get this error message every now and then when I preview my project in RISE. 

Hi Kwaku!

Sorry to hear you're having trouble previewing your videos in Rise 360. Could you help us out with a few details regarding your issue?

• Are these uploaded or embedded media?
• What browser and version are you using when previewing your Rise 360 course?
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These are mp4 videos I uploaded and I am using the current version of Chrome.

Hi Kwaku,

Thank you for the details. Can you try the following?

•  Please make sure the video's filename on your computer doesn't have any special characters in it. If it does, please remove the special characters and reupload the video into your Rise 360 course.
• Can you create a new test course, upload the video, then check if the issue will also happen to this test course?
• Get a different copy of the video from your computer, upload it into Rise 360 and check if you will still get the error.

If the issue persists, please send us your video file here. Our support engineers will take a closer look.

I have the same issue, the videos which where all created using Peek 360, come up with the error - This media could not be loaded, either because the server or network failed or because the format is not supported.

Its happening on all my video's which worked before

How do I do that - urgent

Tried an older version of the course and get the same thing

For some reason, it works with IE but not Chrome or Microsoft Edge

Hi Rodney,

I am sorry that you are experiencing this issue. I created a case for you, so one of our support engineers can work closely with you and get this resolved as soon as possible. You should get an email from them soon. 

Hello, everyone! In today's update for Rise 360, we fixed an issue where video blocks displayed an error message that the media cannot be loaded.

To correct the issue for an existing course, upload the affected videos again, then export the updated course for your LMS or republish it to Review 360.

You can check out the release notes here. Have a great day!