I keep getting error messages when uploading mp4 videos to Articulate Rise Accordion and Tabs interactions. Here is the error I get. I've tried more than 10 times and keep getting the same error. Worked fine yesterday so not sure what's going on.
I also tried inserting the same video by itself outside the interaction and it uploads and works fine. There seems to be something happening related specifically to the uploads to the interactions.
I'm getting the same error message Cannot read property 'player' of null trying to upload my videos last night into the interactions block and so left it to try again to day but it's still not letting me upload.
I can upload the same video outside the interactions block without a problem. Can you advise when this may be fixed or do you have a work around as I need to publish my module today?
2 Replies
Hi,
I'm getting the same error message Cannot read property 'player' of null trying to upload my videos last night into the interactions block and so left it to try again to day but it's still not letting me upload.
I can upload the same video outside the interactions block without a problem. Can you advise when this may be fixed or do you have a work around as I need to publish my module today?
Thanks
Ruth
Hi there, Ruth. We saw this error with some video content as well, and we released a fix that should allow you to continue to upload all videos.
Let me know if you are still seeing issues!
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