Articulate Rise Video Upload Error

I keep getting error messages when uploading mp4 videos to Articulate Rise Accordion and Tabs interactions. Here is the error I get. I've tried more than 10 times and keep getting the same error. Worked fine yesterday so not sure what's going on.

I also tried inserting the same video by itself outside the interaction and it uploads and works fine. There seems to be something happening related specifically to the uploads to the interactions.

2 Replies
Ruth Mahoney

Hi,

I'm getting the same error message Cannot read property 'player' of null trying to upload my videos last night into the interactions block and so left it to try again to day but it's still not letting me upload.

I can upload the same video outside the interactions block without a problem. Can you advise when this may be fixed or do you have a work around as I need to publish my module today?

Thanks

Ruth