Hello, yesterday I tried to attach an image in Rise, specifically the tabbed interaction module. In tab one, I tried to attach the image, but it has been 'processing' for over a day. I try cancelling, logging out, clear cache, but yet it's still processing (it was a small image, shouldn't be hanging). How do I get it unstuck? See screenshot. Other images in the tabs uploaded just fine.
2 Replies
Hi Karen! I'm sorry that is freezing up on you.
I started a case for you with our support team. They will probably want the Rise URL for that course where it's happening.
You'll get an email from them as soon as the case is assigned to an engineer.
We'll be happy to get you some help!
Hi Karen- just to close the loop, it looks like you were able to rebuild the section of your course.
Let us know if you need any help down the road!
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