We recently made a change to the way that Rise 360 handles attachments. This change resulted in files downloading instead of opening in a new tab.
If you added an attachment block prior to that change, the attachment could still open in a new tab. That would explain why the files in the older course open in a new tab, and the files in the newer course download automatically.
Let me know if you have other questions about that!
I would love the option to have them open as a new tab. A lot of our users are in schools with chromebooks that have very specific regulations around downloading files and this is a barrier to our work with them.
What was the last version that allowed .PDFs to open in a Tab? We are having issues with our users closing the course after opening the downloaded .PDF and not returning to the page where the .PDF was launched.
When you view the course Share URL, does the PDF download or open in a new tab? Also, what web browser are you using for testing?
* Web Browser = Microsoft Edge
* The PDFs open in a new tab
Here is what's happening.....
* Our LMS is SuccessFactors
* Our company recently pushed out Microsoft Edge
* Up until then we used (and still do) Internet Explorer (IE)
When we publish to our LMS, here are the issues:
* If course(s) is/are launched in our LMS with EDGE:
* PDF(s) opens in a tab
* When we close PDF(s) the first time - user returns to course page
* When PDF(s) are opened a second time - page is closed - LMS page has to be minimized - course page revealed.
* Also, we have links to access our Microsoft Video Stream Internal Network Page to show 5 different videos
* Each video has it's own button to launch and play video.
* In Edge - when user clicks on video 1 to launch - it plays correctly.
* Upon returning and clicking on another button for video 2 - it goes to the Microsoft Video Stream Page where we store all videos in a Library
* When closing - it closes LMS
* If course(s) is/are launched in our LMS with Internet Explorer (IE):
* No issues
Note: I've been using RISE 360 to publish courses to our LMS (SuccessFactors) since March / 2019 using IE to launch. Most courses are compliance related (we are a Natural Gas and Oil Company located in US / Canada / Mexico) and contain procedure .pdfs for employees to review (the most we have within one course is 12).
Up until we (our company) pushed EDGE out to employees a few weeks ago - we had absolutely no issues with PDFs launching as attachments in RISE.
It's very important that we are able to launch PDFs in our publications. In addition, the same issues repeated themselves when I recently published a course in Storyline 360.
Any advice for us to address, and correct, this issue is greatly appreciated.
I'm one of 16 employees with a full Articulate 360 subscription at TC Energy.
Terry Godfrey
Learning Consultant / Instructional Designer
Technical Learning & Development
terry
Would you mind sending your course output file to our team? That way, we can test the behavior in another LMS environment. This will tell us whether the issue relates to the course itself or to your LMS and/or the web browser.
If that works for you, you can send that file to our team privately by clicking here.
8 Replies
Hi Julio!
We recently made a change to the way that Rise 360 handles attachments. This change resulted in files downloading instead of opening in a new tab.
If you added an attachment block prior to that change, the attachment could still open in a new tab. That would explain why the files in the older course open in a new tab, and the files in the newer course download automatically.
Let me know if you have other questions about that!
Well, it is not so much a question but a request for us to be able to choose which way we want that: Tab or Download. :)
I would love the option to have them open as a new tab. A lot of our users are in schools with chromebooks that have very specific regulations around downloading files and this is a barrier to our work with them.
Thanks for chiming in with your feedback, folks!
What was the last version that allowed .PDFs to open in a Tab? We are having issues with our users closing the course after opening the downloaded .PDF and not returning to the page where the .PDF was launched.
Hi there! Rise 360 updates to the latest version automatically, each time you refresh your browser.
When you view the course Share URL, does the PDF download or open in a new tab? Also, what web browser are you using for testing?
When you view the course Share URL, does the PDF download or open in a new tab? Also, what web browser are you using for testing?
* Web Browser = Microsoft Edge
* The PDFs open in a new tab
Here is what's happening.....
* Our LMS is SuccessFactors
* Our company recently pushed out Microsoft Edge
* Up until then we used (and still do) Internet Explorer (IE)
When we publish to our LMS, here are the issues:
* If course(s) is/are launched in our LMS with EDGE:
* PDF(s) opens in a tab
* When we close PDF(s) the first time - user returns to course page
* When PDF(s) are opened a second time - page is closed - LMS page has to be minimized - course page revealed.
* Also, we have links to access our Microsoft Video Stream Internal Network Page to show 5 different videos
* Each video has it's own button to launch and play video.
* In Edge - when user clicks on video 1 to launch - it plays correctly.
* Upon returning and clicking on another button for video 2 - it goes to the Microsoft Video Stream Page where we store all videos in a Library
* When closing - it closes LMS
* If course(s) is/are launched in our LMS with Internet Explorer (IE):
* No issues
Note: I've been using RISE 360 to publish courses to our LMS (SuccessFactors) since March / 2019 using IE to launch. Most courses are compliance related (we are a Natural Gas and Oil Company located in US / Canada / Mexico) and contain procedure .pdfs for employees to review (the most we have within one course is 12).
Up until we (our company) pushed EDGE out to employees a few weeks ago - we had absolutely no issues with PDFs launching as attachments in RISE.
It's very important that we are able to launch PDFs in our publications. In addition, the same issues repeated themselves when I recently published a course in Storyline 360.
Any advice for us to address, and correct, this issue is greatly appreciated.
I'm one of 16 employees with a full Articulate 360 subscription at TC Energy.
Terry Godfrey
Learning Consultant / Instructional Designer
Technical Learning & Development
terry
Hi there, Terry!
Would you mind sending your course output file to our team? That way, we can test the behavior in another LMS environment. This will tell us whether the issue relates to the course itself or to your LMS and/or the web browser.
If that works for you, you can send that file to our team privately by clicking here.
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