Thanks for sharing how you're using Rise 360 to train your team virtually!
You mentioned that the audio from an embedded video intermittently fails to play properly through Microsoft Teams. Do you mean that the host presenting the training can hear the audio, but the participants cannot hear the audio?
If the audio plays correctly on the host's side, then Rise 360 is working as expected. I'll open the floor to other community members who are using Microsoft Teams to share their experiences with you!
We had this issue as well today. A learner was sharing their screen with the rise course on it. It featured embedded video from Vimeo and the audio didn't work. However, we had had a Teams meeting earlier in the day when the audio had worked!
I'm sorry to hear that you're experiencing an issue with your Rise 360 course while using Teams. I'd like to ask a few clarifying questions to help me better understand the issue.
Could both the host and viewers not hear any audio?
Was it the same host sharing the Rise 360 course for both meetings?
When you view the course outside of Teams, does it work as expected?
3 Replies
Hi Kirby!
Thanks for sharing how you're using Rise 360 to train your team virtually!
You mentioned that the audio from an embedded video intermittently fails to play properly through Microsoft Teams. Do you mean that the host presenting the training can hear the audio, but the participants cannot hear the audio?
If the audio plays correctly on the host's side, then Rise 360 is working as expected. I'll open the floor to other community members who are using Microsoft Teams to share their experiences with you!
We had this issue as well today. A learner was sharing their screen with the rise course on it. It featured embedded video from Vimeo and the audio didn't work. However, we had had a Teams meeting earlier in the day when the audio had worked!
Hi Pollyanna, and thanks for reaching out!
I'm sorry to hear that you're experiencing an issue with your Rise 360 course while using Teams. I'd like to ask a few clarifying questions to help me better understand the issue.
I'll look out for your response!