14 Replies
Ashley Terwilliger

Hi Kelli,

I'm happy to hear you're loving Rise, and the list of things you can create with it keeps growing! 

All your Rise courses are stored directly in the rise.articulate.com site, and our Trust Center includes more detail on our storage, backups, and security. Are there specific questions you had around how we back up and store your courses? 

If you're looking to keep copies of your Rise course for a "just in case" scenario, you may want to look at the various options here to export the content. Since it's a web-based authoring environment, there aren't source files you can download and upload back to Rise, but all those export options would ensure you have a copy of your courses. 

Let us know if you need anything else! 

Ashley Terwilliger

Hi Mourad,

We kept a backup of our servers so that in the event something happened on our end, we'd be able to restore courses for all Articulate 360 learners. You'll also see noted in our Trust center information on our encryption, hiring practices and hosting solutions, all of which are focused on providing a secure place for your content. 

Alyssa Gomez

Great question, Fraser! You have a couple of options here:

  • Send a Copy: You'll each have an independent copy of the same project. Changes you make to the course won't appear in the other authors' versions, and vice versa.
  • Transfer a Course to a Different Owner: Your client will be the new owner of the course. 

For more on collaborative authoring vs. sending a copy, check out this handy article!

Alyssa Gomez

Great question, Leanne!

Your courses will remain intact on our servers for at least six months after your trial or subscription expires. If you renew your subscription during that time, you'll have access to all your courses again.

Anyone who has direct links to your Rise 360 courses will still be able to view them on our servers. And learners can always view Rise 360 courses that you host on your own web server or LMS.

You won't be able to edit or download your Rise 360 courses after your trial or subscription ends. We recommend that you export them before your term ends. Here's how:

  1. Open a course from your Rise 360 dashboard and click Export in the upper right corner.
  2. Choose an Export Type: LMS, PDF, or Web.
  3. Click Export in the upper right corner again to download your course.

See this article for details about what to do before your account expires and what happens to your apps and content afterward.