All your Rise courses are stored directly in the rise.articulate.com site, and our Trust Center includes more detail on our storage, backups, and security. Are there specific questions you had around how we back up and store your courses?
If you're looking to keep copies of your Rise course for a "just in case" scenario, you may want to look at the various options here to export the content. Since it's a web-based authoring environment, there aren't source files you can download and upload back to Rise, but all those export options would ensure you have a copy of your courses.
We can't restore deleted courses, even if they were deleted by accident.
As for a hacker, our site and backups are secured as detailed in our Privacy and Trust Center. If you have any other questions about that, I'm happy to connect you with our Security team to provide more detail.
In that case, what do you exactly mean by "backup" in "All your Rise courses are stored directly in the rise.articulate.com site, and our Trust Center includes more detail on our storage, backups, and security."?
We kept a backup of our servers so that in the event something happened on our end, we'd be able to restore courses for all Articulate 360 learners. You'll also see noted in our Trust center information on our encryption, hiring practices and hosting solutions, all of which are focused on providing a secure place for your content.
If I work on a course for a client in my version of RISE, can I transfer it to them after I'm done? (so it resides in their account?) It was obviously easy to do with SL files, hopefully there's a way for Rise.
Great question, Fraser! You have a couple of options here:
Send a Copy: You'll each have an independent copy of the same project. Changes you make to the course won't appear in the other authors' versions, and vice versa.
If I lose my articulate membership for a while, and then get a new one under a new email, how would I be able to work on courses from my previous membership? Is there any way to do it or would I just have to recreate them based on an exported version of the course?
Your courses will remain intact on our servers for at least six months after your trial or subscription expires. If you renew your subscription during that time, you'll have access to all your courses again.
Anyone who has direct links to your Rise 360 courses will still be able to view them on our servers. And learners can always view Rise 360 courses that you host on your own web server or LMS.
You won't be able to edit or download your Rise 360 courses after your trial or subscription ends. We recommend that you export them before your term ends. Here's how:
Ashley, I just wanted to follow up on this since it was almost 2 years ago. Is this information still correct, or do you now have the capability to restore deleted courses?
14 Replies
Hi Kelli,
I'm happy to hear you're loving Rise, and the list of things you can create with it keeps growing!
All your Rise courses are stored directly in the rise.articulate.com site, and our Trust Center includes more detail on our storage, backups, and security. Are there specific questions you had around how we back up and store your courses?
If you're looking to keep copies of your Rise course for a "just in case" scenario, you may want to look at the various options here to export the content. Since it's a web-based authoring environment, there aren't source files you can download and upload back to Rise, but all those export options would ensure you have a copy of your courses.
Let us know if you need anything else!
Thank you so much! That's perfect. I had no idea that you can export as a PDF. Definitely makes me feel better! :)
Glad to hear that, Kelli! Export to PDF is a recent feature, so here's a bit more information on it in our tutorials.
Hi,
So, in case material has been deleted by mistake or a malicious hacker, can everything be restored from the automatic backup done by Rise?
Thanks.
Hi Mourad,
We can't restore deleted courses, even if they were deleted by accident.
As for a hacker, our site and backups are secured as detailed in our Privacy and Trust Center. If you have any other questions about that, I'm happy to connect you with our Security team to provide more detail.
Hi Ashley,
In that case, what do you exactly mean by "backup" in "All your Rise courses are stored directly in the rise.articulate.com site, and our Trust Center includes more detail on our storage, backups, and security."?
Thanks.
Hi Mourad,
We kept a backup of our servers so that in the event something happened on our end, we'd be able to restore courses for all Articulate 360 learners. You'll also see noted in our Trust center information on our encryption, hiring practices and hosting solutions, all of which are focused on providing a secure place for your content.
If I work on a course for a client in my version of RISE, can I transfer it to them after I'm done? (so it resides in their account?) It was obviously easy to do with SL files, hopefully there's a way for Rise.
If your client has a Rise account, send them a copy of the course.
Great question, Fraser! You have a couple of options here:
For more on collaborative authoring vs. sending a copy, check out this handy article!
Hi all,
If I lose my articulate membership for a while, and then get a new one under a new email, how would I be able to work on courses from my previous membership? Is there any way to do it or would I just have to recreate them based on an exported version of the course?
Cheers
Great question, Leanne!
Your courses will remain intact on our servers for at least six months after your trial or subscription expires. If you renew your subscription during that time, you'll have access to all your courses again.
Anyone who has direct links to your Rise 360 courses will still be able to view them on our servers. And learners can always view Rise 360 courses that you host on your own web server or LMS.
You won't be able to edit or download your Rise 360 courses after your trial or subscription ends. We recommend that you export them before your term ends. Here's how:
See this article for details about what to do before your account expires and what happens to your apps and content afterward.
Ashley,
I just wanted to follow up on this since it was almost 2 years ago. Is this information still correct, or do you now have the capability to restore deleted courses?
Thanks,
Pat
Hi Pat! Rise 360 has a deleted courses folder. If you delete a course by mistake, you can restore it from within this folder.
Let me know if that's what you had in mind!
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