I am using a 16:9 (960x540) story size with an audio file and a course thumbnail (960x540) to avoid the big black box with the play button. Seems it is this I cannot remove.
Thanks for sharing your Storyline file! I was able to replicate your issue, and we have this documented as a possible bug. We'll be sure to let you know here as soon as we have updates!
I'm sorry to hear you've also been affected by this issue!
I've included you in the bug report and will update this discussion as soon as a fix is in place. For your reference, here's a deeper look at how we tackle bugs.
Thank you for your patience. Sorry if this has been slowing you down!
7 Replies
This may help https://community.articulate.com/discussions/rise-360/how-to-get-rid-of-the-black-border-either-side-of-a-sl-block-in-rise
Thanks but those methods dont solve it.
I am using a 16:9 (960x540) story size with an audio file and a course thumbnail (960x540) to avoid the big black box with the play button. Seems it is this I cannot remove.
Hi Trevor, I'd love to take a look at your Storyline file to see what's happening. Would you mind sharing it here so we can troubleshoot? Thanks!
I'm having the same problem. here is my file. It shows up with a Play button on rise and with a black background which is super annoying.
Hi Lisa,
Thanks for sharing your Storyline file! I was able to replicate your issue, and we have this documented as a possible bug. We'll be sure to let you know here as soon as we have updates!
Hi! I have the same issue. Have you found out a solution for this?
Hi Dimali!
I'm sorry to hear you've also been affected by this issue!
I've included you in the bug report and will update this discussion as soon as a fix is in place. For your reference, here's a deeper look at how we tackle bugs.
Thank you for your patience. Sorry if this has been slowing you down!