We just published a SCORM 1.2 file to our LMS, and we've had sporadic issues with our learners receiving a blank screen when they use Google Chrome. From some research, looks like this has been an issue in the past with Storyline files, but not Rise. I'm on version 73 for Chrome and can access the training. I've ensured Flash is on for all the folks who have had issues, and still no access.
As an update, those that have had issues have the same version of Chrome that I do - as well as the same settings. We've had less than 10 folks in our company with this issue, but given the eLearn in question did not go to our entire audience, this could be a much larger impact moving forward.
Chrome had another update yesterday to Version 74.0.3729.108. We now have roughly 7K folks experiencing this issue with a blank screen. We too have checked browser settings and nothing seems to work. The currently published courses in our LMS still works in Mozilla, IE11 or Edge. We have submitted a support ticket since this is the only other mention of an issue we can locate. Have there been any suggestions on a solution yet?
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As an update, those that have had issues have the same version of Chrome that I do - as well as the same settings. We've had less than 10 folks in our company with this issue, but given the eLearn in question did not go to our entire audience, this could be a much larger impact moving forward.
Hi Lindsay,
I’m sorry that you’re having some trouble here.
The quickest way to resolve this issue is to have our Support Team take a look. You can submit a case here.
In the meantime, if there's anything else I can do to help, please let me know!
Chrome had another update yesterday to Version 74.0.3729.108. We now have roughly 7K folks experiencing this issue with a blank screen. We too have checked browser settings and nothing seems to work. The currently published courses in our LMS still works in Mozilla, IE11 or Edge. We have submitted a support ticket since this is the only other mention of an issue we can locate. Have there been any suggestions on a solution yet?
Hi Shelley,
It looks like our support team worked with you to get to the bottom of this issue. Let me know if there's anything else I can do to help! :)
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