Hello - I'm getting a white screen after logging in to Rise. I have tried - clearing my cache, using latest IE, using latest Chrome, using Firefox, logging in to 360.articulate.com and accessing Rise that way, and nothing has worked. Any suggestions?
i subscribe to status reports via email and got this about 20 minutes ago (1450 CDT)
New Incident Status: Identified Hi there, Articulate 360 users. Rise is currently unavailable. We've identified what's causing this outage and we're working on a fix right now. We're so sorry for the trouble and we'll let you know as soon as Rise is back to normal. Oct 12, 19:49 UTC
New Incident Status: Monitoring We've made a fix and Rise is back up and running. We'll continue to keep a close eye on this and keep you posted. Oct 12, 20:09 UTC
5 Replies
I'm getting that too. I don't think it's a browser issue. More like a crash of some sort at the Articulate end.
i subscribe to status reports via email and got this about 20 minutes ago (1450 CDT)
New Incident Status: Identified
Hi there, Articulate 360 users. Rise is currently unavailable. We've identified what's causing this outage and we're working on a fix right now. We're so sorry for the trouble and we'll let you know as soon as Rise is back to normal.
Oct 12, 19:49 UTC
I submitted a case to their support team
and the instant i hit "post reply" i got this:
New Incident Status: Monitoring
We've made a fix and Rise is back up and running. We'll continue to keep a close eye on this and keep you posted.
Oct 12, 20:09 UTC
Sorry for the trouble, everyone. For proactive status notifications, make sure you click the SUBSCRIBE TO UPDATES button on this page.
This discussion is closed. You can start a new discussion or contact Articulate Support.