Box document "breaks" after a few hours

Mar 07, 2017

Rebecca Mogollon
By Rebecca Mogollon

When I try to link to a Box document in Rise, it displays perfectly (like any URL you can put in the embed area) for a few hours, and then "breaks."

Here is an example of a Box link: https://mfrm.box.com/shared/static/gwwblujz0ehyff087m7t.pdf

The link does not change in Box and it has no expiration. But in a Rise course, for some reason, it "breaks" after a few hours. We have resorted to using our Amazon Web Services account for our documents, but this means fewer of our curriculum designers can load documents with autonomy.

Thanks for your help!!

1 Reply
Justin Grenier
7 years ago03/08/17 at 6:14 pm (UTC)

Hi, Rebecca!

We use Embedly to embed rich media in Rise courses, which means you can use videos, images, documents and other media from over 400 content providers, such as YouTube, Vimeo, Instagram, and Scribd. See the complete list of supported content providers here.

Since Box isn't on that list, could you try creating an embed code from Box instead?  Let us know how it goes!

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