I need to have a course exported as a PDF for our staff to be able to access that way - which for us is also an accommodations requirement. I tried several times and each time after many minutes, it says "something went wrong" - please help
Having same issue, #02568546, is something amiss at articulate? I tried duplicating, different browsers, etc. Every course I have already made is not exporting, however when i make a new course jus with a few lessons that is exporting. I have always been able to export all these courses in the past, I suspect something has changed on the Articulate side.
Hi Carrie! Thanks for opening up a support case! I see Ji is working with you on that now. You're in good hands and the support team will assist with investigating what happened with your Rise courses.
Hello I think they may be in a different time zone and I need help asap.
This has to be something you all changed on your side, all my older courses I created do not export anymore, last week they were....just fine. And nothing has changed.
Any new courses I make now with exact same content now export..... I need my older courses to export without having to redo them all.
I copied my reply below:
Hello-
Still having issues publishing to a PDF file.
Clearing cache did not work
Making a duplicate did not work
The course will publish to LMS and to a review link None of my prior courses will publish to PDF When I make a simple course with one text block it does export to a pdf (but this does not help my issue) Incognito mode I really don't want to have to remake the course with the blocks method, that is going to take a long time
Hi Carrie! Thanks for those details. I see Ji has reached out to you. The best and fastest way to get support will always be through our support case system. In case a team member is out or in a different time zone than yours, our support team will make sure there's someone to assist!
10 Replies
Hi People Team!
Please start by duplicating the course on your Rise 360 dashboard, and try to export a PDF file from the duplicate.
If that doesn't work, please open a case here, and our support engineers will work with you one-on-one to get this sorted out!
I just tried to do this and it still gave me a "something went wrong" message - will open case
Hi there! If you decide to open a case, please be sure to let us know the case number so we can follow along. 😊
Still not working for me - I opened a case
Case 02512682
Hello I've opened a case on this as its happening again (case number 02567012 ).
Many thanks Alan
Hi there, Alan! Thanks for letting us know what's going on, and very smart idea to open a case. I'll follow along with your case as it progresses!
Having same issue, #02568546, is something amiss at articulate? I tried duplicating, different browsers, etc. Every course I have already made is not exporting, however when i make a new course jus with a few lessons that is exporting. I have always been able to export all these courses in the past, I suspect something has changed on the Articulate side.
Hi Carrie! Thanks for opening up a support case! I see Ji is working with you on that now. You're in good hands and the support team will assist with investigating what happened with your Rise courses.
Hello I think they may be in a different time zone and I need help asap.
This has to be something you all changed on your side, all my older courses I created do not export anymore, last week they were....just fine. And nothing has changed.
Any new courses I make now with exact same content now export..... I need my older courses to export without having to redo them all.
I copied my reply below:
Hello-
Still having issues publishing to a PDF file.
Clearing cache did not work
Making a duplicate did not work
The course will publish to LMS and to a review link None of my prior courses will publish to PDF When I make a simple course with one text block it does export to a pdf (but this does not help my issue) Incognito mode I really don't want to have to remake the course with the blocks method, that is going to take a long time
Hi Carrie! Thanks for those details. I see Ji has reached out to you. The best and fastest way to get support will always be through our support case system. In case a team member is out or in a different time zone than yours, our support team will make sure there's someone to assist!