Howdy. I don't know what's happened but I can't log into Rise on my PC, although I can on my Mac. When I try to log in on my PC, the screen just keeps refreshing perpetually. It was working earlier today but now I can't even log in.
I've tried clearing browsing data, restarting the computer, etc., but nothing seems to work.
Any advice is very welcome ... as we're all working from home, I need Rise to do my work.
Hi there, David! Sorry you're having trouble logging into Rise 360.
First, check the clock in the lower-right corner of your Windows desktop. If the time is off even by a few minutes, you may encounter issues logging in. If you find you need to adjust the clock, click Date and Time Settings, and toggle the Set time automatically setting to OFF and then back ON.
Let me know if that helps you, or if we need to keep digging!
Dear Alyssa, you are a star! It worked. Thanks a bunch.
By the way, I'm new - about 2 weeks - to this whole e-learning jazz and I think it's great. Rise is particularly good ... easy, simple, but very effective. Still need practice with Storyline.
Thanks for your help. Customer Happiness Specialist indeed.
3 Replies
Hi there, David! Sorry you're having trouble logging into Rise 360.
First, check the clock in the lower-right corner of your Windows desktop. If the time is off even by a few minutes, you may encounter issues logging in. If you find you need to adjust the clock, click Date and Time Settings, and toggle the Set time automatically setting to OFF and then back ON.
Let me know if that helps you, or if we need to keep digging!
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Dear Alyssa, you are a star! It worked. Thanks a bunch.
By the way, I'm new - about 2 weeks - to this whole e-learning jazz and I think it's great. Rise is particularly good ... easy, simple, but very effective. Still need practice with Storyline.
Thanks for your help. Customer Happiness Specialist indeed.
Cheers
You're welcome, David! I'm so glad that worked for you, and thanks so much for your kind words! 😁
Anytime you need a hand with Articulate 360, we're here to help!
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