51 Replies
Paul Read

Hi Crystal

My query was this: the university works with remote communities who do not have internet.
Can I copy the course on to someone's computer and have it work without internet?

Kind regards

[CDU Logo Stripe]

Paul R. Read
VET Lecturer Learner Support

Faculty of VET, ALN Team (Top End)
T: +61 8 8946 6379
E: paul.read@cdu.edu.au
W: cdu.edu.au

Darwin, Northern Territory 0909 Australia
CRICOS Provider No. 00300K (NT/VIC) I 03286A (NSW) | RTO Provider No. 0373

Ashley Terwilliger-Pollard

Hi Paul,

Absolutely, Offline viewing is supported in Google Chrome, Firefox, and Safari. Just download a Rise course as a web package, extract the zip file, then launch the index.html file. Your users will need to have the copy of the entire zip file on their computer for playback. 

Note that embedded web content won't work offline unless you have an active internet connection.

Internet Explorer and Microsoft Edge block local playback of Rise courses altogether. You'll just see a blank page in these browsers. To use Internet Explorer or Microsoft Edge, you'll need to upload your course to a web server.

Ashley Terwilliger-Pollard

Hi Drew,

Sorry to hear you're stuck on inserting video files! Can you let me know the file type you are inserting (or what other ones you tried)? Also, how big was the video you were using? The maximum file size for each video you upload to Rise is 5 GB.

If you're still seeing that error, I'd want to test your video out. Can you share it with me here? Also, let me know what different browsers you were using so I can test in the same environment. 

Ashley Terwilliger-Pollard

Hi Drew,

My apologies, I misread that section of your post.

Can you share one of the videos here with us? If you attempted to share that in your email reply to this discussion those attachments won't post here in ELH but your signature did come through. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.

You can also click here to come back to this discussion and upload the file. 

Alyssa Gomez

Hey Drew! We've done some testing with standard MP4 files, and we still need your help since we're not running into the same error you are.

You can actually attach your video file directly to the E-Learning Heroes discussion thread. Simply click here to open the thread, then use the Add Attachment button. Thanks!

Alyssa Gomez

Thanks for sharing those files, Drew. The maximum file size for each video you can upload to Rise is 5 GB, and both of your videos are under that limit. 

That being said, I'm also having trouble uploading those videos to Rise. I'm going to connect with our Support Engineers to see if they can spot why we're having this trouble. Keep an eye out for an email from us soon!

Nicole Dymianiw


I've uploaded a video into Rise but there's no image available when I import - am I doing something wrong? The video plays fine but there's just a play button on the screen and I was hoping the image of the video would appear when uploaded but it doesn't. Any help would be greatly appreciated. I inserted a screen grab for reference.


Thank you,