cannot play exported scorm video in Ipad
May 24, 2020
Hi,
I have been trying to get the mp4 video to play in the scorm exported from rise 360 in ipad. This works fine in my desktop browsers and in my android phone. However in ipad, it shows "media could not be loaded, either because the server or netowkr failed or because the format is not supported". This happened on both chrome and safari.
I looked on the server log, the file seemed to be loaded okay . My ipad pro is running on the latest version of the OS as I just upgraded few days ago.
Looking at the Chrome javascript console on the ipad, this is what I see:
ERROR VIDEOJS: ERROR: (CODE: 4 MEDIA_ERR_SRC_NOT_SUPPORTED) The media could not be loaded, either because the server or network failed or because the format is not supported. [object Object]
Could this be the solution?
https://github.com/videojs/video.js/issues/5606
Please help. Thank you!
4 Replies
In addition, it does not work in desktop version of safari
Hello, C H! We'd love to take a closer look at this.
Would you mind sending your SCORM output file to our team so we can test it from our side? You can send it privately by clicking here. Be sure to reference this discussion in the case description area.
Has there been a solution to this?
Hi there! We don't have an update on this issue yet. If you are facing the same issue, it would be helpful if our support engineers could have a look at your SCORM file for troubleshooting. You can send them a copy of your SCORM File using this link.
This discussion is closed. You can start a new discussion or contact Articulate Support.