Hello. We have built our entire course in Rise and it includes a number of videos. When our client attempts to jump to a section of any expanded video, the video stops and returns the play bar to 0:00. Is there anything we can do to allow the user to skip ahead? Thank you for any advice.....
Update to our request: we have enabled the 'jump ahead' feature in the video settings and it seems to work for us when we preview the course, but not once it is exported as a SCORM file and loaded by our client for testing.
Have you also looked at testing it outside your LMS? A good platform would be to test in SCORM Cloud - as it's an industry standard for LMS testing.
Let us know how it works there! If it works as you've seen previewing or using the Share link, you'll want to reach out to your LMS admin to see if they have any video settings you can enable.
2 Replies
Update to our request: we have enabled the 'jump ahead' feature in the video settings and it seems to work for us when we preview the course, but not once it is exported as a SCORM file and loaded by our client for testing.
Hi Belinda,
Have you also looked at testing it outside your LMS? A good platform would be to test in SCORM Cloud - as it's an industry standard for LMS testing.
Let us know how it works there! If it works as you've seen previewing or using the Share link, you'll want to reach out to your LMS admin to see if they have any video settings you can enable.
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