Cannot upload videos into Rise in Internet Exlorer

Jul 27, 2018

Previously I was able to take the link for Rise that auto-launched in Internet Explorer and paste it into Firefox and was able to upload videos without a problem. When I try this now, the pasted url in Firefox won't open rise, instead it takes me to the Articulate home page and wants me to try the trial version (I have a subscription already). Several times I converted my mpg4 videos into wav files and those would upload ok into Rise in IE but today, that stopped working as well. I would prefer to have rise auto launch in Firefox, not IE but don't know how to change the auto launch browser setting.

1 Reply
Crystal Horn

Hi there, Elizabeth!  You can actually go right to https://rise.articulate.com/ to launch Rise in any browser you'd like.

Your desktop app is likely using your computer's "default" internet browser to open Rise in IE, where, as you know, you can't do authoring.

It sounds like you might be logged out of Articulate 360 in Firefox, though.  You should be prompted to login when you get to Rise, but if not, try going here and logging in with your Articulate ID:  https://360.articulate.com/

Let me know if that gets you moving!

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