We are new to the Rise 360 product and have created three courses. Our learners had no problem accessing courses 1 & 2 using Internet Explorer and working through our LMS, however, they did have challenges while attempting to access the third course. The course continued to spin while never opening. Our IT team suggested using Chrome, and that did the trick. Why did the first two course work perfectly, and the third did not? Nothing really changed in our development or approach. We contacted our LMS, and nothing changed on their end either. Thanks for your help.
Hi there, Sue. Thanks for telling us what's happening. Were you able to launch the course in IE on your end?
If you'd like us to have a closer look, you can reach out to us privately by clicking here. We'd be happy to troubleshoot the course in another LMS environment. Thanks!
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Hi there, Sue. Thanks for telling us what's happening. Were you able to launch the course in IE on your end?
If you'd like us to have a closer look, you can reach out to us privately by clicking here. We'd be happy to troubleshoot the course in another LMS environment. Thanks!
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