When you exported the Rise 360 course for LMS, did you upload the zipped folder to your LMS? Or did you unzip the folder and make changes to the output?
If you're still getting stuck, we can test the output file on our side to be sure it's working correctly in another environment. If that works for you, you can send it along right here.
We work as well with Cornerstone LMS. I uploaded the training to the platform but then the reviewer ask for a minor change: What I did was only adding two periods at the end of sentences, and then publish the course again, but I'm getting the same error window.
Hello Valeria! Because we could upload the content Laura shared with us to another platform, we recommended that she work with Cornerstone support to identify why it wasn't accepting the updated output.
We can test your output if you'd like to privately share it with us, but I'd also recommend opening a case with Cornerstone.
Was there a published solution to this issue? I have a client using Cornerstone and they are reporting the same issue. There was a visual correction to an image state in the course and now Cornerstone is not accepting the new version giving the same critical error as the OP.
Is this an issue that you are able to reproduce when testing in SCORM Cloud? This will help determine if the issue lies within your client's LMS or the actual project file. If you are able to replicate, be sure to send the LMS output file to us to take a peek.
No, unfortunately, the manifest was fine when using SCORM Cloud so I am unable to reproduce the error on my end for troubleshooting. It appears the error is unique to Cornerstone.
Thanks for confirming, Daniel. I would ask Cornerstone what is the best way to update content in that system if you need to make a small change to the media. Update us here on what they say!
I just wanted to update and note that I also had the same error when updating directly to the course but interestingly enough, I did not have this error when I uploaded on CSOD course uploader so I know it could upload as a new course without error. Have you tried this?
Apologies for the late response! They did and when I asked what the solution was this was their response.
In all honesty, there was another way we were able to do it that involved reversioning. I have no idea how she did it but it worked. I tried to watch but she lost me along the way. 😊 You know those to go really fast through screens they know like the back of their hand. 😊 That’s what happened. Finally I just gave up because she fixed it and that’s all I truly cared about.
I wish there were more details to share but their rep was able to resolve the issue.
To get around this issue we would cut and paste the original manifest identifier into the new immanifest file on this line when doing a non structure modification to Rise courses.
Sadly this fix stopped working about 4 months ago and now we are back to getting a critical error - Changing Manifest structure is not allowed. Now all we can do is reversion.
Hi, I had this same issue. I updated my course by changing a sentence on Rise 360 and then exported the course again. I went to upload the change to CSOD through the Modify Content section and when uploading the newly exported course I got the error message. The only way I could update the content was through reversioning the online course. This however meant I lost all my data of completions and evaluations from the previous version.
I have been able to get it to work by doing what Barbara Testa mentioned above:
"To get around this issue we would cut and paste the original manifest identifier into the new immanifest file on this line when doing a non structure modification to Rise courses.
I have also found that I need do another step and copy the <adlcp:datafromlms>eyJjcHYiOiJpd2VCaGhyTCIsInJsZCI6ZmFsc2V9</adlcp:datafromlms> line from the original immanifest file and paste/replace it in the new file.
It works and I see the changes in cornerstone fine, but does anyone know if this will cause tracking issues of any kind in the lms?
Removing the manifest file from the zip worked for me, too! When I updated the course, I still got some errors because I had changed the structure of my Rise course. However, when I tested the course in CSOD there were no issues.
I wanted to share since this thread helped me resolve the issue!
When you delete the manifest file, I think what happens is that Cornerstone keeps using the old one. I think this ends up being ok because Cornerstone really isn't changing how it interacts with the course that much from what is in the manifest, but I could be wrong.
I do sometimes wonder what the consequences could be if a manifest file becomes widely out of whack with the course it is supposed to describe. For example, if you change the completion criteria from passing a quiz to viewing all of the slides, would that "break" the modified course? It would be worth testing this one of those days when someone has "nothing to do" (e.g., never).
24 Replies
Have you added or deleted any Lessons from the course?
Hi Karl - no - I have not added or deleted any lessons - only changed one
sentence in a few lessons.
Laura Bunte - Instructional Design Consultant
lbunte@batteriesplus.com | 224-795-3245
Changing the structure of a course published to a LMS could cause problems but you have not made this type of change.
I recommend you contact the technical support for the Cornerstone LMS. They would know what is causing this error message.
Hi Laura!
When you exported the Rise 360 course for LMS, did you upload the zipped folder to your LMS? Or did you unzip the folder and make changes to the output?
If you're still getting stuck, we can test the output file on our side to be sure it's working correctly in another environment. If that works for you, you can send it along right here.
Hi Karl - no, merely changed text (made content revisions)
Laura Bunte - Instructional Design Consultant
lbunte@batteriesplus.com | 224-795-3245
thank you Alyssa - I submitted a case with the zip file attached. Let me know if I need to do something else?
Thanks, Laura! I see you're already in touch with Renz in your case. Be sure to keep us posted on what you find out from your LMS provider!
thanks Alyssa - will do!
Hi friends! Is there any solution to this?
We work as well with Cornerstone LMS. I uploaded the training to the platform but then the reviewer ask for a minor change: What I did was only adding two periods at the end of sentences, and then publish the course again, but I'm getting the same error window.
Hello Valeria! Because we could upload the content Laura shared with us to another platform, we recommended that she work with Cornerstone support to identify why it wasn't accepting the updated output.
We can test your output if you'd like to privately share it with us, but I'd also recommend opening a case with Cornerstone.
Was there a published solution to this issue? I have a client using Cornerstone and they are reporting the same issue. There was a visual correction to an image state in the course and now Cornerstone is not accepting the new version giving the same critical error as the OP.
Hi Daniel!
Is this an issue that you are able to reproduce when testing in SCORM Cloud? This will help determine if the issue lies within your client's LMS or the actual project file. If you are able to replicate, be sure to send the LMS output file to us to take a peek.
No, unfortunately, the manifest was fine when using SCORM Cloud so I am unable to reproduce the error on my end for troubleshooting. It appears the error is unique to Cornerstone.
Thanks for confirming, Daniel. I would ask Cornerstone what is the best way to update content in that system if you need to make a small change to the media. Update us here on what they say!
I just wanted to update and note that I also had the same error when updating directly to the course but interestingly enough, I did not have this error when I uploaded on CSOD course uploader so I know it could upload as a new course without error. Have you tried this?
Hey Daniel - Did CSOD get back to the client re this? Any work around? Currently I have to reversion the whole course. Having the same issues here.
Apologies for the late response! They did and when I asked what the solution was this was their response.
In all honesty, there was another way we were able to do it that involved reversioning. I have no idea how she did it but it worked. I tried to watch but she lost me along the way. 😊 You know those to go really fast through screens they know like the back of their hand. 😊 That’s what happened. Finally I just gave up because she fixed it and that’s all I truly cared about.
I wish there were more details to share but their rep was able to resolve the issue.
To get around this issue we would cut and paste the original manifest identifier into the new immanifest file on this line when doing a non structure modification to Rise courses.
<manifest identifier="HA7vzhyLbTFID13ac0h_lM6uzdAFrV0lkA_c6NQv" version="1.3"
Sadly this fix stopped working about 4 months ago and now we are back to getting a critical error - Changing Manifest structure is not allowed. Now all we can do is reversion.
Does anyone have a new solution to this issue?
Thanks
Hi,
I had this same issue. I updated my course by changing a sentence on Rise 360 and then exported the course again. I went to upload the change to CSOD through the Modify Content section and when uploading the newly exported course I got the error message. The only way I could update the content was through reversioning the online course. This however meant I lost all my data of completions and evaluations from the previous version.
I have been able to get it to work by doing what Barbara Testa mentioned above:
"To get around this issue we would cut and paste the original manifest identifier into the new immanifest file on this line when doing a non structure modification to Rise courses.
<manifest identifier="HA7vzhyLbTFID13ac0h_lM6uzdAFrV0lkA_c6NQv" version="1.3"
I have also found that I need do another step and copy the <adlcp:datafromlms>eyJjcHYiOiJpd2VCaGhyTCIsInJsZCI6ZmFsc2V9</adlcp:datafromlms>
line from the original immanifest file and paste/replace it in the new file.
It works and I see the changes in cornerstone fine, but does anyone know if this will cause tracking issues of any kind in the lms?
Just delete the manifest file from the zip file and try uploading again.
This worked for me! Thanks Will!
Removing the manifest file from the zip worked for me, too! When I updated the course, I still got some errors because I had changed the structure of my Rise course. However, when I tested the course in CSOD there were no issues.
I wanted to share since this thread helped me resolve the issue!
I'm glad it worked for you!
When you delete the manifest file, I think what happens is that Cornerstone keeps using the old one. I think this ends up being ok because Cornerstone really isn't changing how it interacts with the course that much from what is in the manifest, but I could be wrong.
I do sometimes wonder what the consequences could be if a manifest file becomes widely out of whack with the course it is supposed to describe. For example, if you change the completion criteria from passing a quiz to viewing all of the slides, would that "break" the modified course? It would be worth testing this one of those days when someone has "nothing to do" (e.g., never).