company logo won't upload and some features of RIse not working

Hi Team

I'm a new user to articulate 360 and  I'm having trouble with a couple of RISE blocks as well as  uploading our company logo and a cover photo. 

firstly the Process block and interactive labelled graphic block won't allow me to edit

secondly, I have attmepted to upload our company logo and a cover photo from our library stock of images and I keep getting the message "Please verify the file type is an image and try again"  I have attempted a variety of jpeg, png bitmap html etc... formats to no avail.

 

Any help the community can offer would be fab.

 

Thanks in Advance T

1 Reply
Allison LaMotte

Hi Talei,

I’m sorry that you’ve hit a roadblock here.

Here are some links you might find helpful:

If these don’t resolve the issue let’s have our Support Team take a look. You can submit a case here and include the logo image you're trying to insert.