Content Library Previews not Showing
Sep 05, 2019
Hi People,
For a week, I have been not been able to see Content Library previews in either Rise or Storyline. You can see the impact in the attachments. Different for Storyline in that selecting a faulty preview gives rise to the error message to check the connection (storyline 2 image); Rise still loads an image after the faulty preview has been selected. Very annoying not being able to see what you're downloading.
Our work environment is enterprise which might be the issue. I believe we have implemented the whitelist changes recommended earlier. The problem doesn't occur on a computer not on the network.
Solutions?
Andrew
5 Replies
I'm really sorry you're hitting that roadblock, Andrew! I'm opening a case for you so our Engineers can help you sort this out. You'll hear from the team shortly!
Hi Alyssa
I am having the same issue
Thanks
Update - images are all displaying again
Hi Mr. C!
Thanks for coming back around to give us an update. It sounds like you got it sorted out! Please let me know if there's anything more I can do to help.
I also cannot see the Content Library.
Hi there, Anne! Start here. If that doesn't help, we can work with you one-on-one.
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