I have dozens of courses which yesterday displayed the continue block. Today, I inserted a spark mp4 video and now NONE of the continue blocks across ALL Rise courses display. Please, please tell me there is a fix for this.
I have tried in several different browsers, rebooted 50 times, refreshed 50 more times. NADA. Continue blocks do not display anywhere in my courses.
I also saw this issue yesterday when presenting a Rise course via MS Teams. I could see the continue blocks when I wasn't sharing my screen, but they disappeared when I was sharing. When I clicked where they should be, the course was able to progress. The reviewers would not be able to figure that out on their own. Hopefully the fix Allison mentioned has resolved the issue?
6 Replies
Marc, I'm having the same problem. I just released a series of courses in our LMS and the Continue blocks are gone. Panicked, now.
I submitted a case to Articulate Support, #01771531
Hi Marc and Paul,
It looks like we just released a fix for this issue. Please let me know if you're still having trouble here.
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I also saw this issue yesterday when presenting a Rise course via MS Teams. I could see the continue blocks when I wasn't sharing my screen, but they disappeared when I was sharing. When I clicked where they should be, the course was able to progress. The reviewers would not be able to figure that out on their own. Hopefully the fix Allison mentioned has resolved the issue?
You shouldn't be seeing this issue anymore. If you are, our Support team can help you resolve it. You can contact them here.
Please reach out if I can help with anything else. :)
You did the right thing submitting a case! Our support team will take great care of you. :)
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