Copy, paste text and images from Word

Jul 22, 2019

I am no longer able to copy/paste words and images from Word into Rise.  Anyone else having the same issue? The latest update did not resolve the issue.

6 Replies
Alyssa Gomez

Hello, Learning Team! Thanks for your question.

There was a bug in Rise 360 that allowed images to be pasted into text fields. Sadly, these images put a heavy strain on the Rise 360 database and contributed to a service outage on July 27, 2018. To prevent similar outages, we fixed the bug in our text editor, which means images can no longer be pasted into Rise 360. 

For now, you'll want to stick with using text only in text areas. We're looking at ways to make it easier to add images in a text block, and we'll keep you posted on new developments!