Exported ZIP files are corrupt if > 3 MB
Jun 11, 2019
I've an important issue with most of my exported ZIP files with Rise 360.
I did made some checks, tests and researches over the web, this forum and Rise itself before writing this. This subject comes time to time, not that precisely described, often solved by changing the browser used to deal with Rise.
Here is the thing :
- When a course weighs more than 3 MB, the extracted ZIP file is corrupt. He won't be extractable on my computer neither uploadable on a LMS ;
- I tried to export using the latest versions of Chrome, Safari and Firefox on MAC (last version or the OS too) / and Chrome, Edge and Firefox on Windows (latest versions too) ;
- I tried with many courses. The issue happen every time the exported ZIP file weighs more than 3 MB, no matter the course composition nor the export parameters I use ;
- If I delete some content inside a course to make it lighter, the exported ZIP file isn't corrupt anymore. The issue seems to happen when the extraction process have to deal with "heavy" files (at least, > 3 MB).
This is a serious issue that I'm unable to solve on my own. Any help would be pleased ! :)
Thanks a lot to every charitable soul who could get me out of this.