I've been editing my courses this morning and as I went on to the next one, I'm getting the spinning "Your course is loading" FOREVER! HELP Articulate...I need to get this done today!
Hi there, I'm receiving this same message on Rise today - oh and also 'Review'. I've checked the live Articulate status link (in thread above) and all seems OK there, so, I'm unsure why I can't get into Rise. I've rebooted my computer too, and still no luck. :-( Please help. Thank you :-)
Hi Deborah! I'm sorry you had trouble accessing Rise 360 and Review 360 today! If you're still having trouble, please try a different web browser, like Chrome or Firefox. If that doesn't work, our support team is ready to help! You can start a case here.
OK thank you. I have contacted your support team, but the matter seemed to resolve itself over night. They did suggest clear my cache (which I didn't end up doing in the end), but this advice might be useful to anyone who experiences this issue in the future :-)
12 Replies
I am having the same problem! None of my courses are loading.
I'm experiencing this, too. I've also been getting the "your computer is offline" error, but I am not having connectivity issues on any other sites.
Thanks for reaching out, folks! Rest assured our team is on it. We'll let you know as soon as we're back up and running!
For up-to-the-minute updates, please subscribe to our Articulate Status Page.
Hey folks! Rise 360 is back up and running normally, and we're monitoring carefully.
Thanks, Alyssa!
Thank you Articulate!! Your my eLearning Hero!!
You're too kind, Carla! I'll be sure our Rise 360 team gets this message. 😁
Hi there, I'm receiving this same message on Rise today - oh and also 'Review'. I've checked the live Articulate status link (in thread above) and all seems OK there, so, I'm unsure why I can't get into Rise. I've rebooted my computer too, and still no luck. :-( Please help. Thank you :-)
Hi Deborah! I'm sorry you had trouble accessing Rise 360 and Review 360 today! If you're still having trouble, please try a different web browser, like Chrome or Firefox. If that doesn't work, our support team is ready to help! You can start a case here.
OK thank you. I have contacted your support team, but the matter seemed to resolve itself over night. They did suggest clear my cache (which I didn't end up doing in the end), but this advice might be useful to anyone who experiences this issue in the future :-)
Glad to hear, Deborah, and thanks for the update!
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