I uploaded a cover image a couple of months ago that worked fine. I went back to show a demo of the course and the cover image was gone. I uploaded it again but it never reappeared. What's going on? I also noticed my markered graphic disappeared for a solid five minutes before it was visible. Has anyone experienced this with a course they haven't worked on for a month or two?
Hi there, Tondrea. We had a blip with images in Rise 360 earlier today. Can you have another look at your course and let me know if you are able to see your images now? If not, let's get you some support.
Hello! Has there been a solution? All of my cover images are missing as well. Some were stock photos, some were custom. The only course that has a cover image is the Employee Health and Wellness sample course.
I keep getting notices that the issue has been resolved. But it's not. The image appears under “Cover Photo” in the settings but does not appear at the top of the course overview nor where it shows the percentage complete.
Hi there, Tondrea. We were monitoring this issue for a little while, and we've just recently confirmed that it should be working normally again. I was able to add a cover photo from my saved images and from the content library, and I saw it working in Preview, including the sidebar.
Since you've refreshed your browser and rebooted, we can have a closer look with you. You can either reply back to Rowie's email from October 7, or you can start a new case here.
I am having the same issue but with all of my images. I really need to get this back as soon as possible. Can you tell me when the issue will be resolved?
I start building my first course in Rise360 and the some of the images disappeared , I need your kind nd urgent help as I need to deliver the first course ASAP . This is a very disappointing issue for me .
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Hi there, Tondrea. We had a blip with images in Rise 360 earlier today. Can you have another look at your course and let me know if you are able to see your images now? If not, let's get you some support.
I've refreshed the course and still can't see the image.
Thanks for confirming, Tondrea. I started a case for you with my team! You'll get an email from us soon.
Thanx so much. I really appreciate it.
Hello! Has there been a solution? All of my cover images are missing as well. Some were stock photos, some were custom. The only course that has a cover image is the Employee Health and Wellness sample course.
Thanks!
I just noticed a missing image in one of my courses as well, and I can't seem to upload another to replace it.
No. They said there was a glitch that they had fixed. They suggested that I reboot my computer but that didn't resolve anything. :(
I posted a new topic on this, but I'm having the same issue.
Hi everyone. We are investigating an issue with images in Rise 360 currently. We'll keep you posted, and you can also follow our status page here.
I keep getting notices that the issue has been resolved. But it's not. The image appears under “Cover Photo” in the settings but does not appear at the top of the course overview nor where it shows the percentage complete.
Hi there, Tondrea. We were monitoring this issue for a little while, and we've just recently confirmed that it should be working normally again. I was able to add a cover photo from my saved images and from the content library, and I saw it working in Preview, including the sidebar.
Since you've refreshed your browser and rebooted, we can have a closer look with you. You can either reply back to Rowie's email from October 7, or you can start a new case here.
Good morning all,
I am having the same issue but with all of my images. I really need to get this back as soon as possible. Can you tell me when the issue will be resolved?
My course is all right now. Images are all there including the cover page
Hi Support Team ,
I start building my first course in Rise360 and the some of the images disappeared , I need your kind nd urgent help as I need to deliver the first course ASAP . This is a very disappointing issue for me .
Thank you for opening a case with our team, Mujahed! I see the issue sorted itself out. If it happens again, please let us know!
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