Cover Photo

May 22, 2018

Hello,

When I try to add a cover photo I get the following message, "Please verify the file type is an image and try again."  I've tried uploading .jpeg and .png files. 

Any suggestions?

Thanks,

Douglas

10 Replies
Crystal Horn

Hi there, Douglas. Thanks for the detail - those file types are definitely supported.  Let's cover some basics.  

  • Make sure you're using a supported browser for authoring in Rise (Chrome, Safari, Edge or Firefox).
  • Is this happening in all of your lessons?
  • Can you add those image files to other areas of this Rise course?

If you'd like to share one of the files, I'm happy to make sure it works on my end.

Ashley Terwilliger-Pollard

Hi Dorte,

I also updated Chrome recently (yesterday to ver. 69) and tested uploading a cover photo from my computer and content library. Both of those worked well and without issue. 

Could you share the image file you're trying to upload, that way I can test in Rise and do a bit more troubleshooting! You can share it here using the Add Attachment button. 

This discussion is closed. You can start a new discussion or contact Articulate Support.