10 Replies
Crystal Horn

Hi there, Douglas. Thanks for the detail - those file types are definitely supported.  Let's cover some basics.  

  • Make sure you're using a supported browser for authoring in Rise (Chrome, Safari, Edge or Firefox).
  • Is this happening in all of your lessons?
  • Can you add those image files to other areas of this Rise course?

If you'd like to share one of the files, I'm happy to make sure it works on my end.

Ashley Terwilliger-Pollard

Hi Dorte,

I also updated Chrome recently (yesterday to ver. 69) and tested uploading a cover photo from my computer and content library. Both of those worked well and without issue. 

Could you share the image file you're trying to upload, that way I can test in Rise and do a bit more troubleshooting! You can share it here using the Add Attachment button.