I am building a RISE course and I'm trying to delete some blocks (particualarly an interactive block which shows a storyline slide) and then some divider blocks. However, the trashcan icon is not performing its task when I click on it.
It will let me move or duplicate successfully. But delete does not do anything. I am the "owner" so have correct permissions. Have tried in both Chrome and Firefox and even tried rebooting my PC.
I'm in topic 3 of 4 of this course with no problems until now.
Sounds like the Rise delete button is completely stuck for you! Thanks for letting me know you tried this in multiple browsers--that was going to be my first suggestion. 😉
Does this problem happen in any blocks lesson, or just in the Topic 3 lesson?
Hmm, that's strange. Let's see if we can get to the bottom of this.
Reach out to our support engineers by clicking here, and reference this forum discussion. From there, they will request a copy of your Rise course to do some further troubleshooting.
3 Replies
Hello there Katrina!
Sounds like the Rise delete button is completely stuck for you! Thanks for letting me know you tried this in multiple browsers--that was going to be my first suggestion. 😉
Does this problem happen in any blocks lesson, or just in the Topic 3 lesson?
Just in this topic! I tried in Topic 4 and delete functionality worked as expected ...
I tried to duplicate the topic and then try and delete blocks and that didn't resolve work either.
Hi Katrina!
Hmm, that's strange. Let's see if we can get to the bottom of this.
Reach out to our support engineers by clicking here, and reference this forum discussion. From there, they will request a copy of your Rise course to do some further troubleshooting.
This discussion is closed. You can start a new discussion or contact Articulate Support.