Getting a "drag up for full screen" with a circular up arrow image on some animations I created in Storyline 360 and moved into Rise. What is this telling me and how do I get rid of it, please?
Hi there, Rick. Storyline blocks will launch full screen on mobile devices. If there is browser chrome (like the address bar), Storyline 360 uses this prompt to show learners how to maximize slide content on small screens. There isn't a way to disable this prompt.
It sounds like the Storyline block you created isn't interactive. If the Storyline content is simply on-slide animation, could you publish the Storyline 360 file as an .mp4 video and insert it into Rise 360 as a multimedia block instead?
This drag up notice seems to be random. I have a number of animations I created in Storyline, published in HTML5 format, inserted into an interactive block as a Storyline item. The animations are not interactive, however, they just run when the block comes into view. Should I insert these animations in another way? I am writing about this and some other odd observations in a separate post.
We're suddenly seeing this prompt in a course we created a couple of months ago, even though we never saw it before. It's completely unnecessary and confusing in context. There should be a way to disable prompts like these.
The "drag up for fullscreen" message is expected when viewing Storyline blocks on mobile devices, so it's interesting that you haven't seen it until now.
There isn't a way to disable that message, but we'll let our team know you have a need for that.
Thanks for the helpful reply. I was viewing the course on desktop, not mobile (which is where I've done most of the work). However, I had my browser window size pretty narrow at the time, so it must have switched to mobile functionality, thus showing me a prompt I'd never noticed before.
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Hi there, Rick. Storyline blocks will launch full screen on mobile devices. If there is browser chrome (like the address bar), Storyline 360 uses this prompt to show learners how to maximize slide content on small screens. There isn't a way to disable this prompt.
It sounds like the Storyline block you created isn't interactive. If the Storyline content is simply on-slide animation, could you publish the Storyline 360 file as an .mp4 video and insert it into Rise 360 as a multimedia block instead?
Hello Crystal.
This drag up notice seems to be random. I have a number of animations I created in Storyline, published in HTML5 format, inserted into an interactive block as a Storyline item. The animations are not interactive, however, they just run when the block comes into view. Should I insert these animations in another way? I am writing about this and some other odd observations in a separate post.
Hey, Rick! We'd love to get a closer look at this. Would you mind sending the Share link to our team?
If that works for you, you can send it privately by clicking here.
We're suddenly seeing this prompt in a course we created a couple of months ago, even though we never saw it before. It's completely unnecessary and confusing in context. There should be a way to disable prompts like these.
Hi Peter,
The "drag up for fullscreen" message is expected when viewing Storyline blocks on mobile devices, so it's interesting that you haven't seen it until now.
There isn't a way to disable that message, but we'll let our team know you have a need for that.
Hi Alyssa,
Thanks for the helpful reply. I was viewing the course on desktop, not mobile (which is where I've done most of the work). However, I had my browser window size pretty narrow at the time, so it must have switched to mobile functionality, thus showing me a prompt I'd never noticed before.
Ah, good catch! You're right – reducing the browser window size on desktop will mimic the mobile experience. I'm glad you solved the mystery!
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