The owner of one of our Rise courses has gone away for 3 weeks and I need to edit out a few words from her course, however as you know this is not possible! However is there a way of opening the exported course zip file and getting to the text in order to make the edits and then repackage it?
Hi there, Ivor! I wish we could help you out. Do you also have access to Rise? I'm guessing there's no way the owner can log in and send a copy of the course to you....? 🤞
Unfortunately I am not aware of there being a way to edit a course once it has been exported. It is not a simple as editing some HTML files due to the way that rise exports the source code.
The only way you would, (that i'm aware of), be able to edit the course would be to login to rise, if you were set as a collaborator then you could edit the course. However, if you have an business license, you may be able to ask your site admin to remove her seat license and transfer it to someone else.
Thank for your prompt feedback Martin and Crystal, unfortunately she is not contactable and although I have Rise I am not a collaborator so all I can do is preview the course.
Her seat has been removed but that still leaves the course locked, so it seems the only thing to do is remove her from the company IT system but give someone else access to her email address so we can then give the seat back and they can log in as her. But then reverse this back when she gets back from holiday if indeed this can be done and it does not change her identity in the email system!
Ivor, sounds like it can be done, however depending on your company policy switching email address' may be a breach, but i'm sure you and your admin are aware of the in's and out's of this.
What I would say, and it's something we have just looked into, is to implement a development process for using Cloud authoring tools. Especially for when these situations arise (holidays, resignations etc...) However, a site admin (seat license controller) should be allowed to unlock courses and assign them to a new\existing user, perhaps this could be a feature request.
I know we have suggested similar steps to what David is suggested for folks who have users who have left the company. Here's the process you'd want to have IT help you with:
1) Ask your IT staff to temporarily forward the user's email address to you or to grant you temporary access to their email account. You'll need this to complete step 3 below.
2) Add the email address back to your Articulate 360 Teams account as a user, temporarily.
Thanks for these steps. Our team have been developing a process to prevent this sort of thing happening. However, what i would add is that your steps outlined above would not be feasable in a corporate environment (raise too many tickets etc)... Is there a plan on the roadmap to create a more formal approach, like a team environment etc,
Yes, our team is tracking a few different requests for methods that would allow access to Rise content from an employee who is no longer at the company or on the Articulate 360 team. We'll keep you posted here with any updates on that!
Do you ever foresee creating courses that can be edited once exported? I can imagine a time when I have developed a course for a client and they would like to make minor edits to the course, but don't own Rise. I think that they should be able to make word/link changes. Barring that, can you provide month-to-month licensing for 360? That would enable clients to activate Rise when they needed to make changes, but not force them to buy full-year subscriptions. I may have trouble selling Rise courses as a solution if they cannot be edited by my clients.
Thanks for sharing this feedback with us! If you have time to log a feature request and tell us more about your specific needs, that would be super helpful!
Let me know if there’s anything else I can help you with.
Is it possible to update a Rise 360 course that has already been exported to LMS?
If 100 people completed the course, and then we update the course in LMS, does the new version replace the previous version? Will the LMS still show the course as completed for the 100 people?
Do you still have access to the Rise course for editing purposes?
The answer to your other questions depends on the functionality of your specific LMS.
1. The LMS that we use, has the option to update an existing course. Provided that it is a small content change and that the course structure has not changed (no lessons added or deleted) the progress of learners currently enrolled in the course (or previously completed) will be unchanged. Note: Most LMS's do not have this option.
2. Our LMS also has the option to completely replace the old course with the new version. In this case, all learner progress is reset and everyone enrolled in the course (in progress or previously completed) needs to retake the course.
This (#2) is how most LMS's would respond if you upload a new SCORM package, regardless of the amount or type of changes made.
Thanks Karl. Actually we haven't exported it or put it on our LMS. I would like to know if it is possible to edit and replace on the LMS so we can put a process in place.
Yes - I still have access to the RISE course. Can I update it after it's exported?
No, you cannot update a Rise course after it's exported.
So do your updates in Rise, and then export it as a SCORM package.
However, check first with your LMS vendor if you are unsure about what will happen to existing learner records if you replace the SCORM package with a new version.
15 Replies
Hi there, Ivor! I wish we could help you out. Do you also have access to Rise? I'm guessing there's no way the owner can log in and send a copy of the course to you....? 🤞
Unfortunately I am not aware of there being a way to edit a course once it has been exported. It is not a simple as editing some HTML files due to the way that rise exports the source code.
The only way you would, (that i'm aware of), be able to edit the course would be to login to rise, if you were set as a collaborator then you could edit the course. However, if you have an business license, you may be able to ask your site admin to remove her seat license and transfer it to someone else.
Good luck!
Thank for your prompt feedback Martin and Crystal, unfortunately she is not contactable and although I have Rise I am not a collaborator so all I can do is preview the course.
Her seat has been removed but that still leaves the course locked, so it seems the only thing to do is remove her from the company IT system but give someone else access to her email address so we can then give the seat back and they can log in as her. But then reverse this back when she gets back from holiday if indeed this can be done and it does not change her identity in the email system!
I may have to just remake the course!
Thanks for your ideas both
Ivor
Could you go down the forgotten password route and have IT reset it for you, thus allowing you to log in to her account?
Ivor, sounds like it can be done, however depending on your company policy switching email address' may be a breach, but i'm sure you and your admin are aware of the in's and out's of this.
What I would say, and it's something we have just looked into, is to implement a development process for using Cloud authoring tools. Especially for when these situations arise (holidays, resignations etc...) However, a site admin (seat license controller) should be allowed to unlock courses and assign them to a new\existing user, perhaps this could be a feature request.
Hi Ivor,
I know we have suggested similar steps to what David is suggested for folks who have users who have left the company. Here's the process you'd want to have IT help you with:
When she returns from vacation, you could add her back to the team and let her know what the password is.
Hi Ashley,
Thanks for these steps. Our team have been developing a process to prevent this sort of thing happening. However, what i would add is that your steps outlined above would not be feasable in a corporate environment (raise too many tickets etc)... Is there a plan on the roadmap to create a more formal approach, like a team environment etc,
Hi Martin,
Yes, our team is tracking a few different requests for methods that would allow access to Rise content from an employee who is no longer at the company or on the Articulate 360 team. We'll keep you posted here with any updates on that!
Hi everyone,
Good news: now it’s easy to transfer Rise 360 content from one team member to another when someone leaves the team.
Check out this video to see how it works and this step-by-step tutorial for more details.
And these aren't the only cool features we released today! Visit our what’s new page for the full list.
Let me know if you have any questions or comments. :)
Hi all (especially those at Articulate),
Do you ever foresee creating courses that can be edited once exported? I can imagine a time when I have developed a course for a client and they would like to make minor edits to the course, but don't own Rise. I think that they should be able to make word/link changes. Barring that, can you provide month-to-month licensing for 360? That would enable clients to activate Rise when they needed to make changes, but not force them to buy full-year subscriptions. I may have trouble selling Rise courses as a solution if they cannot be edited by my clients.
Thx
Hi Kristen,
Thanks for sharing this feedback with us! If you have time to log a feature request and tell us more about your specific needs, that would be super helpful!
Let me know if there’s anything else I can help you with.
Hello
Is it possible to update a Rise 360 course that has already been exported to LMS?
If 100 people completed the course, and then we update the course in LMS, does the new version replace the previous version? Will the LMS still show the course as completed for the 100 people?
Thank you.
Hi Stacey,
Do you still have access to the Rise course for editing purposes?
The answer to your other questions depends on the functionality of your specific LMS.
1. The LMS that we use, has the option to update an existing course. Provided that it is a small content change and that the course structure has not changed (no lessons added or deleted) the progress of learners currently enrolled in the course (or previously completed) will be unchanged. Note: Most LMS's do not have this option.
2. Our LMS also has the option to completely replace the old course with the new version. In this case, all learner progress is reset and everyone enrolled in the course (in progress or previously completed) needs to retake the course.
This (#2) is how most LMS's would respond if you upload a new SCORM package, regardless of the amount or type of changes made.
Thanks Karl. Actually we haven't exported it or put it on our LMS. I would like to know if it is possible to edit and replace on the LMS so we can put a process in place.
Yes - I still have access to the RISE course. Can I update it after it's exported?
Hi Stacey,
No, you cannot update a Rise course after it's exported.
So do your updates in Rise, and then export it as a SCORM package.
However, check first with your LMS vendor if you are unsure about what will happen to existing learner records if you replace the SCORM package with a new version.
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