Embedded .mp4 videos in Rise Getting Error

I created a Rise Course that contains many embedded video files within it. In preview (in Rise) they all play perfectly fine. Upload to our LMS (Taleo currently) and I am getting the error "The media could not be loaded, either because the server or network failed or because the format is not supported." Image attached for reference.

 

Is this error caused by the LMS not being able to handle a Rise Course, or something else?

10 Replies
Crystal Horn

Hi, Alexander. In Chris's case, exporting his content again resolved the issue, but we wanted to explore further how his new output differed from his former output. I'm going to connect you with our senior support engineers as well so we can work closely with you. You'll get an email from us soon.

Alyssa Gomez

Hi Alison! Sorry you ran into this error. Let's try this:

  • Open the course in Rise 360, and locate the video block that is displaying an error.
  • Delete that video block.
  • Create a new video block, and upload the MP4 video file again.
  • Re-publish the course for the appropriate format.

Let me know if that solves it!