Error when exporting course
Nov 15, 2019
I use Rise for several different courses and am running into an issue with one specific course. Whenever I export this specific course from Rise my LMS system (Comply365) is giving me an error. I tried exporting to SCORM Cloud and recieved the same error: Course import failed, error was: Error importing course: Error opening the manifest file. Could not load manifest from-/courses/G2AU02I2VG/dangerous-goods-scorm12-211U13g4a6613968-2595-4816-84fc-3dc15318ee6b/0/imsmanifest.xml Possible causes of this problem include a bad file location, insufficient permissions, or an invalid XML document (check for un-encoded special XML characters such as & > <). The specific error message is: The entity name must immediately follow the '&' in the entity reference.
I exported other courses and they were all successful. Setting in Rise are identical. Any ideas?
6 Replies
Hi there, Joshua!
I'm seeing the same problem you're seeing, so I'd like to connect you with our Support Engineers for further troubleshooting. I've opened a case for you, and you'll hear from the team soon!
Hi Alyssa,
I am having the same problem like Joshua. Could you please let me know how can i send you my Rise file?
Thanking you in advance,
Kind regards,
Ioanna
Hi there, Ioanna. You can privately share your output and course links with us here. If we need to see a copy of your course, we'll give you some instructions for sharing the course. We'll be happy to help!
It turns out my issue had to do with one of the images in my Rise training. It has an & symbol in the name. When I changed the "&" to "and" the file exported no problem.
Hi Crystal, apparently the problem had to do with one my images's name. I renamed it and exported it again, all fine so far! thank you!
Hey Joshua, apparently I had the same issue :) Thank you for your instructions!
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