Extra scroll bar appears in Storyline element

Make sure there are no text areas that either extend or exist beyond the bounds of the storyline piece.  Just a thought.

I've checked and everything is within the bounds of the slide, but thanks for the suggestion.

Hey there Laura! 

By the looks of your screenshot, there appears to be a scrolling panel on the slide itself, is that right? 

The outer scroll bar may be a result of the player you used when you published the file. Do you know if you used the Classic Player or the Modern Player? The Modern Player will automatically scale the dimensions of the slide up or down to fit the Storyline Block without a scroll bar, so that's the best player to choose.

Let me know if that helps!

Hi Alysaa,

The scroll on the side is actually just an image of one... there is no actual scroll on the slide.
[cid:image002.png@01D4404D.633E6540]

I am using the Modern Player, but have removed the menu and resources tabs as well as the volume and captions controls.

[cid:image001.png@01D4404C.A75B2ED0]

Thanks for the suggestions.

Sincerely,

Laura

[cid:image002.png@01D4404D.633E6540] 

- Attachement 1

image001.png@01D4404C.A75B2ED0]

- Attachment 2

Thanks, Laura! Would you mind sending me your Rise 'Share' link so I can view this lesson in action? I'll be standing by!

Hi Alyssa,

I moved the problem element into its' own course for your viewing.

https://rise.articulate.com/share/1wX7Qbf0tgPxKyQJo1Sg-I9KZT89jJwU

Hi Laura!

In what web browser did you view this course? I viewed it in Chrome, and I didn't see a double scroll bar there. 

I'm using Mozilla Firefox

Hi Laura,

Now I'm seeing it! The second scrollbar appears, and there is gray space below the Storyline content. This only happens for a few seconds, then disappears. Here's a screen recording of what I saw. 

From here, I'd like to get a copy of your Storyline file to dig into the slide setup and settings. If you'd rather share it privately, click here. 

Hi Laura, thanks for sharing your file with me!

We did some testing, and we found out that the Modern player generates a scroll bar and dark gray rectangle at the bottom of a slide when a video is present in the next slide. Specifically, we're seeing this issue in Firefox, Edge, and Internet Explorer. The same doesn't happen in Chrome.

I've got this issue logged as a possible software bug so our team can begin looking at next steps. I'll be sure to keep you posted on any new information we receive. Thanks so much for bringing this problem to our attention!

Hey everybody. I'm excited to let you know that we just released update 23 for Storyline 360! It includes new features and fixes - check them all out here.

We fixed some modern player issues, including blank space below slides that resulted in unnecessary scroll bars and sometimes dark rectangles at the bottom of content.

Here’s how you can update Storyline 360 to take advantage of everything the latest release has to offer. Let me know how you make out!