File Attachment feature in Articulate Rise - Opening in current Window

Hi. I have uploaded a new course to our LMS and I am running into an issue. When I select any of the file attachments in the course on my iPad, it opens the file and not in a new window. The user then has to close out of the entire course and navigate their way back to get away from the file window. Why is the attachment not downloading, but instead opening in the current window? How can I fix this? We have 20+ PDFs in the Rise course and I can't have people open the file then have to completely close out of the course just to get to the other content. The download feature works fine on my desktop but not on an iPad. 

3 Replies
Alyssa Gomez

Hi Meghan,

Thanks for also opening a support case – that was a smart move! It would also be helpful if we could test your course on our side. Would you mind sending the course Share link by clicking here? Using that form, your Share link will attach directly to your existing case. 

You'll hear from one of our Engineers shortly!