In Articulate Rise web version, my files are gone off while working ....please suggest it that can be retrieved by any way? if there is a way that would be helpful for me
I would like to inform that I did not delete the files. I was previewing the course and when I returned from preview to the main page, all the courses (including the sample courses) under my login disappeared.
Hello Muthu - I popped in to take a look at your case this morning and looks like they were able to get you squared away. Sorry you ran into this snag, but certainly happy to see that you were able to get the assistance you needed.
I've submitted a case on this subject this morning (01106808). My RISE main page now only has the "getting started" video on it currently -- all my courses are gone! I tried creating a new "test" course this morning, and that didn't show up on my main menu either. If this could be expedited, I'd appreciate it!
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Hello Muthu!
Looks like you've reached out to our support team on this issue (01087062), which is what I would advise.
You should be hearing from someone soon and I will follow along as well.
Dear Leslie,
Thanks for your quick confirmation,
I would like to inform that I did not delete the files. I was previewing the course and when I returned from preview to the main page, all the courses (including the sample courses) under my login disappeared.
Looking forward to your support, Thank you.
I will add this information to your case Muthu :)
Hello Muthu - I popped in to take a look at your case this morning and looks like they were able to get you squared away. Sorry you ran into this snag, but certainly happy to see that you were able to get the assistance you needed.
I've submitted a case on this subject this morning (01106808). My RISE main page now only has the "getting started" video on it currently -- all my courses are gone! I tried creating a new "test" course this morning, and that didn't show up on my main menu either. If this could be expedited, I'd appreciate it!
Oh no Ann, that's not a good start to a Monday.
Thanks for letting us know that you've reached out to the support team as they will certainly be able to best assist you with that.
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