Final Exam Completion Language

Nov 20, 2020

Hello,

We are running into issues where upon completing the final exam (using the rise exam block) several learners are closing their browser window instead of clicking the "x" to exit the course - which is not registering their course completion to the LMS.

Is there a way to add language at the end of the exam to say something like "To complete the course please click the "x" on the upper right corner"? 

Thank you! 

2 Replies
Crystal Horn

Hi there, Calvin. Rise 360 will communicate course completion as soon as the exam is passed, but it sounds like the LMS isn't picking up those results. 

Some folks are seeing this behavior due to Chrome changes:
Chrome has deprecated a technology that was used by many LMSs to allow a course to communicate back to the LMS when the course window is closed. If your LMS hasn't upgraded their system, or if you're using an older version of your LMS that doesn't include an update to address this change, the course cannot communicate progress or completion properly. This causes learners to start over from the beginning instead of resuming a course or recording completion after they close the browser window.

Please reach out to your LMS and find out if they have released an update to address the Chrome changes. If you need support from us with the technical details, please let us know by starting a case with us here.

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